Thanks for bringing this to our attention, john-pcshost.
Upon checking here on my end, I've found out that there are other users who also encountered the same concern with the payment options missing on invoices.
With this, you can reach out to our Customer Support Team. This way, they can add you to the list of affected users and update you once there's a fix.
Here's how you can contact them:
- Go to Help (?).
- From the Search tab, click Contact Us.
- Please enter your question and select Continue.
- Review and Select from the following: Have us call you or Chat with us.
For now, you can try the steps below as a workaround. Here's how:
- Go to the Gear icon and select Account and Settings.
- From the Sales section, go to the Invoice payment section, and turn on both Accept credit cards and ACH payments.
- Create an invoice, and click on the edit button on the online payment, turn off the Accept credit card on the invoice. Accept ACH payment will stay on.
- Save and send.
For more information about accepting customer payments for online invoices and in-person sales, feel free to visit this article: Take and process payments in QuickBooks Online with QuickBooks Payments.
I'm ready to back you up if you need more help with invoices. I'll keep the thread open so you can comment back. Take care always.
