Hello there, @vmusgjerd and lwalker. I sincerely apologize for any inconvenience you may be experiencing with QuickBooks Self-Employed. I understand how crucial it is for you and your partner to have seamless access to all your invoices, as they play a vital role in the smooth operation of your business. No worries, I'm here to provide you with some helpful information regarding this matter.
As of the moment, we've been receiving similar issues about the invoice in QuickBooks Self-Employed not being available. As I've checked here, our technical engineers have created an investigation (INV-90843) for this and it's still currently ongoing. I understand your urgency in wanting to resolve this issue as quickly as possible. Please be assured that our dedicated team of engineers is actively working on a fix to isolate the problem and restore your ability to view all your invoices.
With this, I would recommend getting in touch with our Customer Care Support Team so you'll be added to the list of affected users and be notified through email once an update about this investigation will be available.
Here's how:
- Click on Help (?) and hit Contact Us.
- Note: If you're using the QuickBooks Self-Employed app, tap the + button and choose Ask QB Assistant.
- Type in "talk to a human", then tap Continue.
- Choose which way you want to connect with us.
• Have us call you
• Chat with us
Be sure to contact them within their business hours so you'll get timely assistance.
Also, I would suggest accessing your invoices using the QuickBooks Self-Employed app as a workaround so you can keep up with your customers.
If you wish to add sales tax to your invoices in the future, you can use this article as your reference: Manually track sales tax in QuickBooks Self-Employed.
We are committed to getting you back to work as soon as possible, and we appreciate your patience during this process. If you need any updates about this ongoing investigation, please don't hesitate to hit on the Reply button and I'll get back to you. Keep safe.
