I don't get the option to create an invoice from my time entries. How come?

Thank you for adding your first post to our forum today, valentis-consult. I'm pleased to help you create a new invoice using the time entries you've recorded in QuickBooks Self-Employed (QBSE).

Yes. The system allows you to create an invoice from the existing time entries. Since you don't see this option, I recommend performing the process through a private window to narrow down the result. The procedure can assist in removing any cache-related issues that may have caused the problems. You can utilize either of the following keyboard shortcuts:

• Google Chrome: Press Ctrl+ Shift + N
• Safari: Press Command + Shift + N
• Mozilla Firefox: Press Ctrl+ Shift + P

Once logged in, follow these steps to record your invoice.

1. Click on Invoices at the left pane, then select Time.
2. Look for your time entry.
3. Tap on the dropdown menu under Action.
4. Select Create New Invoice.
5. Fill in the necessary details, then save.

If it works fine, switch back to your original browser, then clear its cache to refresh the system.

If the issue continues, you can contact support for further investigation and assistance.

On the other hand, you can review the details from this article to gain more insights while working with your invoices in our system: Create invoices in QuickBooks Self-Employed.

Aside from that, you can also enter your income and expenses through the Transactions menu. I'm adding this material for your guide: Manually add transactions in QuickBooks Self-Employed.

Please feel free to add a comment below if you have any additional questions or need further assistance with your invoices and time entries in QBSE. I'm here and ready to help you with just a few clicks. Have a great day!

I don't get a drop down under actions for the time entry row.  I just have one option Edit.

That was my question: why don't I see that option.

Thanks for the prompt reply, @valentis-consult. We understand that performing the troubleshooting steps provided by my colleague above should've fixed the issue and shown the dropdown icon to create an invoice in your time entries. Let me direct you to the best help possible.

Since the issue persists, we recommend contacting QuickBooks Self-Employed (QBSE) Live Support. They have the complete tools to pull up your account in a safe environment. Moreover, you can discuss how come that you don't have a dropdown icon to create an invoice in that field. Then, find a fix for it. 

Here's how to contact support:

1. On the upper right corner tab, select the (?) Help icon.
2. Click the Contact Us below.
3. Enter a brief description of your concern. Then, tap the Continue icon.
4. Choose how would you like to connect with us. 
   - Chat and start a conversation (Open 6 am-6 pm M-F PT)
   - Callback, we'll save your spot in line and call you back ( Open 6:00 am - 5:55 pm Pacific)

Additionally, you can utilize this article to help manage your transactions:

• Manually add transactions in QuickBooks Self-Employed.
• Track home office deductions in QuickBooks Self-Employed.
• Add older transactions to QuickBooks Self-Employed.

Let us know how it goes, @valentis-consult. We want to ensure that the issue is fixed by replying to this post. Take care, and thanks again.