I got a notification that my account was updated I did not do this help!!!!!

I’ve gotten about 16 of these notifications today. I’ve emailed them. I’ve tried to call but no customer service staff available today. 

Hello, Danny.

To provide better assistance, can we ask further info or screenshot on what the notification is about? This way, we can check on our end and update you if there are cases or investigations related to this issue.

Keep us posted if you have any updates. We're committed to offering ongoing support. 

Here is the message I’m getting 
[screenshot removed]

I am getting the same email message as the original poster saying that my account was updated -- I've received four identical emails in the last hour saying "your account info was changed in your QuickBooks money processing account ending in XXXX."  What steps do I need to take, if any at all?

I appreciate the detailed information you've provided, Jessica 5 and jvkzhou. I know a way to handle this situation. 

Before doing anything else, it's important to verify if the email you've received is from us. You can check for official emails from Intuit Payments at this website: Official email communication from Intuit Payments. 

If the email you received is not included in the list, I suggest submitting a Vulnerability Report so that Intuit will be notified of this matter. However, if you have verified that the email is from QuickBooks, I recommend reaching out to our support team. Contacting our support will allow them to investigate why you receive such emails from our system since they can pull up your account.

Here's how: 

1. Go to the QuickBooks Website or click this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us. 
2. Click the dropdown icon and select your product. 
3. Click Continue. 

In addition, please know that we have removed the screenshot due to the exposed personal information. 

I'll also provide this material for you to learn more about how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud. 

If you want to know the available hours of our support, you may use this website: QuickBooks Online Support.

You may let us know in the comment section if you still have questions or clarifications. We'll gladly help you resolve any concerns. 

I have gotten about 10 more messages in the last 2 hours. The email is one of your good emails. 

quvckbooks @ notification dot intuit dot com

please confirm IT is working on this issue. 

Jessica 

This is just in the last half hour. 

I understand the inconvenience this may have caused you, @jessica5. Allow me to route you to the appropriate support to help you resolve this.

Since you've received an email from one of our good emails, I suggest contacting our support team, for they have the necessary tools to check and help you fix this. If needed, they may also initiate an investigation.

Here's how to reach them:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Support Hours: Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

In the meantime, feel free to check out our QuickBooks Blog to get updated with our latest innovations.

You can also check out this article to help you protect yourself from security risks by being aware and taking preventative measures: Identify suspicious activity, phishing scams, and potential fraud.

Please let me know if you have any QuickBooks-related concerns. It's always our pleasure to help you out. Keep safe. 

I have been receiving one every 30 minutes since about noon (it is now 6pm). I was panicking that someone was in my account. I am glad it is not just me BUT they need to fix this pronto.

SAME! I changed my password and emailed online security!!! This is not acceptable