I had created an Accounts Payable account. for one specific AP. Now every bill is being accounted to that AP account by default. How do I correct this?

I'm here to share information on how the Accounts Payable (A/P) account works in QuickBooks and how you can fix it to get your bills posted correctly, @userfinance22.

In QuickBooks Online (QBO), you can make other A/P accounts. However, the program only uses the initial setup account for tracking bills. Please know that your default A/P account is the one that was created when you set up your company or selected during conversion.

In your case, we can perform some troubleshooting steps to sort it out. You can start by accessing your QBO account in a private or incognito window. Check out the shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, create a sample bill transaction. If it’s not accounted under your AP account, get back to your regular browser and clear its cache. Don’t forget to delete the sample transaction after. Doing this helps the program to run smoothly and keep your books intact. You can also use other supported browsers as an alternative.

On the other hand, if the issue persists, it's best to contact our support team. Our representatives can investigate it further and provide you more solutions.

You can use the option listed in this article if you need to separate your A/P transactions: How to group Accounts Receivable or Accounts Payable account types. This helps organize your books efficiently.

Moreover, here’s a reference that gives you insights on which default or special accounts can be deleted, edited, or merged in QBO: Manage default and special accounts in your chart of accounts.

You can visit this page any time if you need further assistance operating your accounts. I’ve got you covered, @userfinance22.

Hello, we tried the solutions you've mentioned, accessing through incognito and also clearing the cache. It hasn't worked though, the bills are still being recorded in the new AP account. How can we fix this?

Hello @MadelynC , could you please help us out here? This issue still stands unresolved.  

Hello @MadelynC, could you help us out here? The issue still stands unresolved.

I wish you didn't have to go through all the hurdles with your Accounts Payable account, @userfinance22.

Since the issue remains even after performing all possible troubleshooting to rectify this, I strongly advise contacting our QuickBooks Desktop Support team if you haven't done it yet. A live representative can securely access your account and conduct a thorough investigation to identify the root cause of the payments not appearing in the undeposited account. They can be reached while using QuickBooks.

Here's how:
 

1. Go to Help.
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

Additionally, I’ll be leaving you this article if you want to grasp knowledge checking if your accounts are balanced and accurate: Reconcile an account in QuickBooks Online.

Let me know if you have further inquiries about processing your accounts in QBO by hitting the Reply button. I’m just a post away.