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Join nowI can provide you a workaround on how you can apply for a credit from your vendor, @nancyb8.
Since vendor credit isn't available for QuickBooks Online (QBO) Simple Start subscription, we can create a Bank deposit instead to offset the amount you need to your vendor. Here's how you can create a bank deposit:
That's it! Please let me know if there's anything else I can do to be of assistance. Wishing you and your business continued success in all that you do.
When I follow your instructions, the bank deposit doesn't have an option to select a vendor or fill anything out.
I've never used the bank deposit. With income I generate a sales receipt and that in turn is matched to what is pulled over from my bank. Matches perfectly!
When the refund hits our bank and is brought into QB, can't I just make it as a transfer?
Hello there, @nancyb8.
You can add the vendor's name in the Received from on a Bank Deposit page. Let me show you how.
Here’s how:
1. Select the Plus icon (+), then Bank Deposit.
2. In the Add other funds to this deposit section, fill in the following fields:
Received from: Select the vendor name.
Account: Select the Accounts Payable account.
Amount: Enter the check amount.
3. Select Save and close.
For the steps and details, check out this article: Record and make Bank Deposits in QuickBooks Online.
Keep me posted if you have any QuickBooks related concern. Wishing you and your business continued success. Keep safe and healthy.
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