I have two $5 credits from quick books as sample customer. How do I record those.

roblongo2004-yah · ‎March 06, 2022

RenjolynC · ‎March 06, 2022

Glad to see you in the Community space, roblongo2004-yah.

Let me share some details regarding the credits you want to record.

If you have added yourself as a customer, you can either create a credit memo or enter a delayed credit. Before doing so, we do recommend that you consult with your accountant to be sure on this. Any transactions you record will be added to your reports and your accountant will be able to give you the best accounting advice for your business. If you're not affiliated with one, you can visit our Intuit Find-A-ProAdvisor site to find certified professionals near you.

To create a credit memo or delayed credit, here's how:

Go to + New > Credit memo or Delayed credit.
In the Customer drop-down, select the sample customer's name.
Enter the credit memo details, such as the date and the amount. Tip: You can create a custom credit service item so you can quickly add it to credit memos as a single line item.
When you're done, click Save and close.

To learn more about the process, please check out this guide: Create and apply credit memos or delayed credits in QuickBooks Online.

Should you have other questions or concerns in QuickBooks account, please leave a reply to this thread and I'll help you out. Take care and stay safe.

View solution in original post

RenjolynC · ‎March 06, 2022

Glad to see you in the Community space, roblongo2004-yah.

Let me share some details regarding the credits you want to record.

If you have added yourself as a customer, you can either create a credit memo or enter a delayed credit. Before doing so, we do recommend that you consult with your accountant to be sure on this. Any transactions you record will be added to your reports and your accountant will be able to give you the best accounting advice for your business. If you're not affiliated with one, you can visit our Intuit Find-A-ProAdvisor site to find certified professionals near you.

To create a credit memo or delayed credit, here's how:

Go to + New > Credit memo or Delayed credit.
In the Customer drop-down, select the sample customer's name.
Enter the credit memo details, such as the date and the amount. Tip: You can create a custom credit service item so you can quickly add it to credit memos as a single line item.
When you're done, click Save and close.

To learn more about the process, please check out this guide: Create and apply credit memos or delayed credits in QuickBooks Online.

Should you have other questions or concerns in QuickBooks account, please leave a reply to this thread and I'll help you out. Take care and stay safe.

NVW56 · ‎February 01, 2023

When I subscribed to QBO, $5 was put into Accounts Receivable. What do I do with it?

Kurt_M · ‎February 01, 2023

Hello there, @NVW56.

I want to ensure we're on the same page so I can help you with your concern. Can you tell me more about your query? Would you like to record the amount you received? Or transfer it to your business account QuickBooks Online (QBO)? This way, I can provide you with a suitable solution to your query.

Our door is open 24/7, @NVW56. Don't hesitate to post here again or click the Reply button below. I'll make sure to get back to you as soon as possible. Take care, and have a nice day!

JayBook · ‎May 21, 2023

I just saw this for the first time with one of my clients, except there's only one. The customer is sample customer and there's a $5 invoice marked paid. Why does QBO create this?

Jovychris_A · ‎May 21, 2023

Hi @JayBook.

To understand more about the invoice payment transaction that QuickBooks marked as paid, did your client previously activate apps or services in their QuickBooks Online account? Have your client set up a sample customer and used a bank account credentials to process a test payment transaction?

In addition, does your client enable a feature in QuickBooks Online to Automatically apply credits?

Kindly post again, or tag me (@Jovychris_A) in your reply so I'll get notified with your response. Have a good day.

JayBook · ‎May 21, 2023

@Jovychris_A,

There were no third party apps connected. And automatically apply credits is turned off.

I had assumed QBO did this on its own once I read this post, but my client’s email is on the audit log for creating “Sample Customer.” Then it was paid via QB Payments so System Administration applied the payment to the invoice. This was my assumption in the beginning, that he did this to test out the functionality.

JayBook · ‎May 23, 2023

@Jovychris_A

My client verified that he took the option to verify his account by having QB deposit $5 via Quickbooks Payments. That would mean the credit memo suggestion as described in this post couldn’t work - it was reverse the accounts receivable leaving me with a negative balance. I’ll have to keep this as income.

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I have two $5 credits from quick books as sample customer. How do I record those.