I have vendors who are not getting paid, although in QB, the invoice is marked as paid. I am not getting answers. Is QB using a third party Bill.com or Melio

Hi there, @debraburk.

QuickBooks Online uses an online bill payment solution which is could be powered by either Bill.com or Melio. These two third-party apps are both integrated payment solution that allows QuickBooks users to easily pay business bills in the office or on the go.

If you want to know which apps you're currently using, just go to the Apps menu and select My apps. From there, you'll be able to see the list of all third-party apps you're using when working with QuickBooks. 

Once identified, I'd recommend reaching out to Melio or Bill.com Customer Support. This way, they can check the status of the payment and trace the cause of the issue.. 

For additional reference, you can check out these articles:
 

• Using Online Bill Pay (powered by Bill.com)
• QuickBooks Bill Pay powered by Melio
   

Feel free to leave a comment below if you have any further questions about bill payments or other QuickBooks-related concerns. It'll be always my pleasure to help, @debraburk. Have a great weekend. 

Hi @debraburk,

Hope you’re doing great. I wanted to see how everything is going about the bill payment concern you had the other day. Was it resolved? Do you need any additional help or clarification?

If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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