Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Solved! Go to Solution.
Hello there, andy-miller.
Thank you for letting us know about your recent experience you've encounter in QuickBooks.
QuickBooks Online uses a time-out function for security. This timeout helps prevent unauthorized persons from accessing your data, especially when you're away from your computer. The time of inactivity is based on the time that you last save. This means that if you've been working on your invoice and walk away for 20 minutes, you could come back and be signed out.
We can keep you logged in for a maximum of 3 hours of inactivity, but you must be logged in as Master Admin to do this. Here's how to do it:
Though, the only workaround to prevent losing your data from signing out is to Save your work. I'll get this opportunity to tap our Product Development Team to bring in this feature. Rest assured, our Product engineers are striving hard to develop the best features to suit the needs of our customers.
Feel free to leave a comment below if you have any other concerns. I'll be here to assist you. Have a great day!
Hello there, andy-miller.
Thank you for letting us know about your recent experience you've encounter in QuickBooks.
QuickBooks Online uses a time-out function for security. This timeout helps prevent unauthorized persons from accessing your data, especially when you're away from your computer. The time of inactivity is based on the time that you last save. This means that if you've been working on your invoice and walk away for 20 minutes, you could come back and be signed out.
We can keep you logged in for a maximum of 3 hours of inactivity, but you must be logged in as Master Admin to do this. Here's how to do it:
Though, the only workaround to prevent losing your data from signing out is to Save your work. I'll get this opportunity to tap our Product Development Team to bring in this feature. Rest assured, our Product engineers are striving hard to develop the best features to suit the needs of our customers.
Feel free to leave a comment below if you have any other concerns. I'll be here to assist you. Have a great day!
This has happened to me many times. This has happened even when I save an invoice and leave it open. So the answer to save your work does not always help.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here