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I'm a new customer. We issued invoices that have a due date of today. The invoice status shows "Due today (Not sent)". When will the credit card charges be processed?

 
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QuickBooks Team
QuickBooks Team

I'm a new customer. We issued invoices that have a due date of today. The invoice status shows "Due today (Not sent)". When will the credit card charges be processed?

Thanks for checking in with us, -ttpsuccess-com. I've got the steps to send the invoice to your customer and to receive payments from them.

 

The status Due today (Not sent) occurs when the invoice is past due today and isn’t paid yet. This means, the invoice is not yet sent and you still haven’t received any payment. We can send your invoice to remind your customer.

 

Here's how:

 

  1. Go to Sales on the left side menu.
  2. Select Customers.
  3. Choose the customer and find the invoice.
  4. In the Action column of the invoice, tap the ▼ drop-down menu, and choose Send reminder
  5. Tap the Send button. 

reminder1.PNGreminder2.PNG

 

reminder3.PNG

 

For more details about this one, check out this article: Send an invoice. To check the status of your invoice, click this link Learn more about invoice statuses and go to Step 2: Review open invoices section.

 

On the other hand, for customer made a payment through a credit card, it takes 1-2 business days to reach your bank. If it is a bank transfer (ACH) payments, it can take 2-7 business days. These also vary depending on the following factors:

 

  • Time of day you enter transactions.
  • Weekends and federal holidays.
  • The financial institution where transactions are deposited.
  • How long it takes for your bank to verify and process electronic deposits.

 

To learn more about QuickBooks Payments Deposits, refer to these articles: 

 

 

Feel free to leave a comment below if you need a hand with creating recurring transactions or any QBO related. I'll be here to answer them. You have a good one. 

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