I'm using QB online. on the hideable toolbar I used to see my customers as an option that has disappeared. How do I get it back?

Hey there, jennifersteinker.

Thanks for joining us here in the Community. I want to make sure you're able to view your customers in QuickBooks Online.

As an initial troubleshooting step, I recommend clearing the browser cache. The cache is in place to collect data to make loading web pages quicker and easier. Over time, if the cache becomes too full, the opposite can happen resulting in viewing and performance errors within the system. Clearing it will force a refresh, resolving these types of issues. Here's how to get this done if you're using Chrome for example:

1. Click the three vertical dots in the top right corner.

2. Select More Tools, then Clear Browsing Data.

3. Change the time range to All Time.

4. Only check Cached images and files.

5. Click Clear data.

The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

Please let me know if you're able to see and click the Customers tab after giving this a try. I'll be here if you have any other questions.

Hello - 

Is it possible in Quickbooks Online to move the toolbar from the left side of the page to the top of the screen?

Thanks for joining this thread, @MEMHMB.

The option to move or rearrange the toolbar is currently unavailable, you can only hide it by clicking the three-lined menu at the top left of the screen. This will help you free up some space on your screen if you want to see more info. 

To learn more about the latest product features in QuickBooks Online, please visit our QuickBooks Blog. This page provides details for the latest product updates such as performance center updates, batch creates bank deposits, invoice approval workflow, etc. 

Let me know if there's anything else you need about managing your tools in QuickBooks Online. I'm always right here to help. Take care always.

Hi community,

I can't seem to find the toolbar in my QB online.  How do I locate it so that it automatically comes up when I log into QB online?

Thank you 

erin

Thanks for posting here, @useresinger,

When you open QuickBooks, you will normally find the toolbar on the left-hand side of the screen. If you cannot see it, try to click the hamburger icon indicated with the three horizontal lines beside the company file name. See this:

If this doesn't work, try another browser or a private window. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because the regular browser will constantly overwrite itself and will remove history unless done manually.

The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Clearing the cache can also help resolve browser issues in QBO.

If you already tried this, and still getting the same problem, I recommend getting in touch with our Support Team. They can help report this to our engineers who can help with program bugs and other technical concerns.

Regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

Follow these steps to contact our support:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Kindly post here again for an update on what happens after trying out the steps. I'll be right here to help you with your QuickBooks display concern. Have a good one!