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ryanl666
Level 1

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

 
Solved
Best answer April 03, 2021

Best Answers
Jovychris_A
Moderator

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Hi @ryanl666.

 

Currently, we're unable to use two different accounts to receive customer payments in two invoice templates. I know this could be beneficial when we're able to use two different payment links for two different invoices.

 

In the meantime, what we can do is manually changing the payment link and pick a different bank account when you need to.

 

Please know that when you change your account after 3 PM PST, we'll start using your new account the following business day. If you already process payments before 3 PM PST that day, we'll put them in your old account.

 

Here's how to change the account QuickBooks deposits payments into:

  1. Sign in to QuickBooks Online in a web browser.
  2. Go to Gear⚙ and then select Account and settings.
  3. Select the Payments tab. In the Deposits section next to Standard Deposits, select Change bank.
  4. Click Add new bank account.
  5. Enter the Routing Number and Account Number of the bank account you want to change to.
  6. Select Save.
  7. Review the bank account info and is selected, then select Submit.

 

After that, you can share a link with the other customer as a new way to get paid.

 

In case you wanted to follow up on payment for an invoice, you can use invoice reminders to ping soon-to-be overdue invoices.

 

If you have other questions about invoice templates and deposit payments, please let me know. Anytime I can help. Stay safe!

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14 Comments 14
Jen_D
Moderator

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

It;s great to see you here, @ryan666,

 

What you need to do is create 2 payments and deposit it to the accounts where it needs to go. Here's how to do it:

 

  1. Click the + New icon and pick Receive Payment.
  2. Enter the customer name and select the invoice to pay.
  3. In the Deposit to field, add the account where you want to deposit the funds.
  4. On the Payment column, enter the partial payment amount paid.
  5. Click Save and close once you're done.

 

The status of the invoice will automatically be tagged as Partial. Check out this link to help you create customer payments: Record customer payment in QuickBooks Online.

 

If you have any questions about applying payments, please let me know in the comment below. Have a good one!

ryanl666
Level 1

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Sorry Jen_D this is not what I am looking for.  Sorry I did not explain it well.  But thank you for helping!  Let me try explain it again.  I need to create 2 invoice templates.  Template A and Template B.  Template A will be used for certain customers and Template B will be for other customers.  When I want these customers to click pay me, I want them to be able to pay via ACH.  But for Template A I need the money to come into my 1 bank account.  And for template B I want the money to come into my other bank account.  

So invoice template A, must have "Pay now" and when receiving payment, money must come into bank account A.

And invoice template B, must have "Pay now" and when receiving payment, money must come into bank account B. 

 

Does that make sense?

Jovychris_A
Moderator

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Hi @ryanl666.

 

Currently, we're unable to use two different accounts to receive customer payments in two invoice templates. I know this could be beneficial when we're able to use two different payment links for two different invoices.

 

In the meantime, what we can do is manually changing the payment link and pick a different bank account when you need to.

 

Please know that when you change your account after 3 PM PST, we'll start using your new account the following business day. If you already process payments before 3 PM PST that day, we'll put them in your old account.

 

Here's how to change the account QuickBooks deposits payments into:

  1. Sign in to QuickBooks Online in a web browser.
  2. Go to Gear⚙ and then select Account and settings.
  3. Select the Payments tab. In the Deposits section next to Standard Deposits, select Change bank.
  4. Click Add new bank account.
  5. Enter the Routing Number and Account Number of the bank account you want to change to.
  6. Select Save.
  7. Review the bank account info and is selected, then select Submit.

 

After that, you can share a link with the other customer as a new way to get paid.

 

In case you wanted to follow up on payment for an invoice, you can use invoice reminders to ping soon-to-be overdue invoices.

 

If you have other questions about invoice templates and deposit payments, please let me know. Anytime I can help. Stay safe!

KPI Accounting
Level 2

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Grow up QuickBooks! It's often surprising how something as simple as having 2 deposit accounts can't be done by QBO which hires or should hire the best talent there. 1 business with 1 Quickbooks account can have payments go to 2 different checking accounts? Common. This is so commonly used by restaurants with several locations and catering business. You have your 1 location with 1 business checking account and then another location with another business checking account. You want the payments to go to specific location and then match the received payment instead of manually changing accounts. Very simple simple solution, class 1/A goes to this account, class 2/B goes to another checking account. It's Feb 26th 2022, lets see how long it will take Quickbooks to come up with a solution. 

KPI Accounting
Level 2

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

I understand exactly what you are explaining and QBO should have an option for sure. What is upsetting is that the QBO employee writes that it's not currently available and then your questions changes status to SOLVED instead of answered but NOT solved. Did the employee relay the issue or escalate it to someone who can actually create a solution? It's crazy that it has been almost a year and still no solution. Shame on Quickbooks

mainmastmgmt
Level 1

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

I have the same situation I think. I have a customer in FL I want to invoice and have pay via ACH to my FL bank account and I have a customer in NC that I want to have pay via ACH to my NC bank account. How do I set up my invoices to have a payment link that reflects this for each customer?

JenoP
Moderator

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Thanks for joining us here, mainmastmgmt.

 

QuickBooks Payments allows you to accept credit card and ACH payments within the USA. However, we can only use one bank account for receiving online payments at the moment. 

 

You'll want to make a bank transfer to the other bank account once the payment is already deposited. Alternatively, you can also update the account every time an invoice is created for the other state. Although, this might take some time since you'll have to wait for all pending transactions before changes can be made.

 

Follow these steps on how to update bank accounts in case you want to do that:

 

  1. Sign in to QuickBooks Online in a web browser. Here's the link: https://quickbooks.intuit.com/.
  2. Go to the Gear⚙ icon and select Account and settings.
  3. Proceed to the Payments tab. Then, click the Change link beside the current bank account. 
  4. Click Add new bank account or select one from list.
  5. Enter the account and routing number of the bank account you want to change to.
  6. Choose Save, then select Submit.

 

account and settings.PNGmerchant deposit account.PNG

 

I would also recommend sending feedback or suggestions about being able to use multiple bank accounts for receiving online payments. Customer voices are collected and reviewed when new updates and features are designed. Here's how to send it in QBO: 

 

  1. Go to the Gear icon and select Feedback.
  2. Type in your feedback and suggestions about using two bank accounts for Merchant Services.
  3. Click Next to submit them.

 

feedback.PNG

 

For additional guidance and references, feel free to check out these merchant-related articles: 

 

 

Let me know if that answers your question about receiving ACH payments. The Community is always here if you need anything else. 

Dai Boat
Level 2

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Hi back in April 21 quickbooks was unable to do this . has the system been updated over a year on to allow for 2 separate invoices to be created to link to separate payment accounts

jamespaul
Moderator

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Hello, Dai Boat.

 

I'll address your concern regarding an update on having the option to allow two separate payment accounts for two different invoices. 

 

Since my colleague's reply from a month ago, we're still unable to use two separate payment accounts for two different invoices. 

 

In the meantime, we can follow the workaround given by Jovychris_A. Check out their reply for more details. My colleague, JenoP, has also posted a detailed reply about the two separate payment accounts. 

 

I can also see how the multiple payment setup for invoices would benefit your business. So just to reiterate, we'll want to send feedback to our developers regarding this option. They'll read the inputs and might consider this option for future improvements on QuickBooks (and the Payments services). 

 

To send feedback, simply click on the Gear icon then select Feedback

 

Need to check on your transactions for review in the Merchant Services Center? I'll add a couple of articles to help you pull up your statements:

 

 

Do you also need to check your financials within QuickBooks? Here's an article that would help us familiarize how to run reports: Run reports in QuickBooks Online. 

 

Let me know if you have other concerns in managing your payments and invoices. Do you need help pulling up a specific report? Or is there an entry you need help with? Drop the details in your reply and I'll assist you. 

ACECORP
Level 1

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

We have this need as well. What is the ETA on this feature?

We may need to move our businesses away from quickbooks to something that supports this. 

Ali15
Level 1

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

How long does it take to add this feature?

CharleneMaeF
QuickBooks Team

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Using multiple bank accounts for receiving online payments is a great functionality, Ali15.

 

As of now, we don't have a specific timeframe on when this feature will added to QuickBooks (and the Payments services). I recommend sending feedback to our developers regarding this option. They'll read your request and might consider this for future improvements.

 

Here's how:

 

  1. Go to the Gear menu and then select Feedback.
  2. Type in your feature request in the description box.
  3. Once done, click on Next.

 

In the meantime, you can update the account each time an invoice is generated. However, this process may require some time as you will need to wait for all pending transactions before making any changes. I'll show you how:

 

  1. From the Gear icon, select Account and settings.
  2. Proceed to the Payments tab. Then, click the Change link beside the current bank account. 
  3. Click Add new bank account or choose one from the list.
  4. Enter the details of the bank account you want to change to.
  5. Hit Save, then Submit.

 

You can get back on this thread to stay informed if there are any updates regarding the availability of the option. If you have any other questions about the program's features, please don't hesitate to keep us posted.

angeltree
Level 1

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

Any progress on this? Looks like it's basic functionality that QuickBooks currently lacks.

JaeAnnC
QuickBooks Team

I need 2 separate payment accounts linked to different invoices. So Invoice A linked to payment a/c A. And then invoice B linked to payment A/C B

I hear you, @angeltree.

 

Currently, the option to deposit customer payments from separate invoices to two bank accounts is unavailable in QuickBooks Online (QBO). 

 

As a workaround, you'll have to manually change the bank account in the settings every time you process payments. Here's how:

 

  1. Go to the Gear icon and select Account and Settings.
  2. Click the Payments tab. In the Deposits section, click Change Bank.
  3. Click Add new bank account.
  4. Enter the account and routing number and select Save.
  5. Find the new bank account from the list, then Verify.
  6. Enter the two small amounts we have deposited to the new bank account.
  7. Review the information and complete your request.

 

Please see this article for the complete details: Change the deposit bank account for QuickBooks Payments.

 

We recognize that the ability to deposit payments to multiple accounts is a valuable feature for your business. In the meantime, I recommend sending your insight to our software engineers. This way, they can review your suggestion and consider it in our future product upgrades. To do that, go to the Gear icon and select Feedback.

 

Moreover, you can set up a recurring sales receipt in QBO to save time from creating them manually every time you charge your customers.

 

Keep in touch if you have other concerns about receiving payments in QBO. We're always here to assist. Take care, and have a good one.

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