I'm here to help you get in touch with our customer support team, @dr-ross.
You may also consider posting your inquiries here in the Community. We're always here to help you.
If you wish to speak to someone over the phone, I will gladly route you to the right Customer support team for further assistance.
Here's how:
- Log in to your QuickBooks Online account.
- Go to the Help menu.

- Click Contact us at the bottom part of the window.

- Enter your concern in the box and then select Let's talk.

- Choose the Get the number option.

- Fill in the necessary information and then click Get the number.

- Wait for the representative to get in touch with you.
Just a heads up, we have limited staffing and have reduced our support hours due to COVID-19. We will resume normal hours as soon as possible. I've added this reference for the details: Support hours and types.
Let me know if you have additional concerns. I'm more than happy to help you. Keep safe and healthy.