If a deposit comes thru we cannot see who the customer is or what invoice they are paying.

Good Afternoon, @beth52. 

I can walk you through the steps of how to see the customers and invoices that are included in a deposit. All you need to do is go through the Sales tab to get there. Don't worry. It only takes a few easy steps. Here's how: 

1. Go to the Sales tab in the left-hand menu bar. 
2. Select the Deposits portion. 
3. Locate the deposit and click on it to see additional details. 

Here's a link that can come in handy for your business: Common questions about payments deposits in QuickBooks Online. 

If you have any other questions or concerns, don't hesitate to contact me. I want to make sure that you're able to get back to running your business. Take care!

This did NOT help at all. If a customer is paying per invoice, why cant I see the exact invoice number and the customer name. Not the persons name who is paying.

I know how you want to view information for payments made through deposit, beth52.

When a customer deposits a payment, the option to view the invoice number and customer name isn't possible. As a workaround, your customer should let you know what specific invoice number that he wants to pay through email.

Once done, you can link the invoice to your deposit to have accurate records during reconciliation.

You'll also want to contact the Merchant Service Center to ask for the information.

For future reference, you can also add and match transactions. Here's the complete article for more information: Categorize And Match Online Bank Transactions In QuickBooks Online.

If  you need anything with your invoice, let me know so I can get back to you. I'll always be right here to help you .