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There are a number of ways this can be handled. Personally, I like to create a sales receipt and under 'Category', select the same bad debt item you used on the credit memo. That deposits the payment into the account selected under 'Deposit to' and reverses the bad debt expense as of the sales receipt date while also recording it under the customer profile.
If the bad debt expense credit memo that was created and applied to the previously uncollectable invoice was in 2024, you can delete it and then receive payment on the now-open invoice. If you close your books each month or the credit memo was from 2023 or earlier, then go with the sales receipt option.
It depends on how you "accounted" for the bad debt? Did you create a credit memo for a bad debit expense item and apply it to the invoice or ??? Just to confirm, you only have bad debit expense if you're on accrual basis. Cash basis does not have bad debt expense. Forgive me if you know that - the level of accounting knowledge on this forum varies widely.
Than you for your prompt response!, Yes, I use the accrual method. I did a credit memo to record the bad debt from an invoice. Eventually, the invoice was paid. How do I address this on QBO?
There are a number of ways this can be handled. Personally, I like to create a sales receipt and under 'Category', select the same bad debt item you used on the credit memo. That deposits the payment into the account selected under 'Deposit to' and reverses the bad debt expense as of the sales receipt date while also recording it under the customer profile.
If the bad debt expense credit memo that was created and applied to the previously uncollectable invoice was in 2024, you can delete it and then receive payment on the now-open invoice. If you close your books each month or the credit memo was from 2023 or earlier, then go with the sales receipt option.
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