Invoice Issue

Hello there, cthomas38.

I can help you troubleshoot the unusual display of transactions when reconciling an account within your company file. 

If you used the Billable Expense feature which are expenses that are incurred by you on behalf of your customers, the expense transaction such as bills or checks will show up as an expense on your books and when you reconcile. It will show as income when invoiced, as you see in the Deposits and Other Credits section on your reconciliation window. 

However, if you're not using the billable expense process, the unexpected behavior may have been caused by data issues within a company file. You can run a well-data checkup to make sure your company file is error-free. Let me show you how: 

1. Close all windows running in your company file. Window menu > Close All.
2. From the File menu, choose Utilities.
3. Select Verify Data. If you see:
   • "QuickBooks detected no problems with your data," no further action is needed.
   • A specific error message, there may already be an article for it. 
   • "Your data has lost integrity," indicates there is data damage in the file. 

You can continue to the steps to Rebuild Data to correct the problem. 

Here's a link that provides more information on how to record common customer transactions and in reconciling an account in QuickBooks Desktop: 

• Get started with customer transaction workflows in QuickBooks Desktop
• Learn the reconcile workflow in QuickBooks

Keep me posted on how this works. Any additional information such as a screenshot of your reconciliation window is much appreciated. Have a great day!

Thanks for getting back to us here, @cthomas38.

I have some information about recording the bank service fee. You'll want to create an expense account for your bank service fee. This way, you can use this account to record the fee when you reconcile.

To create an account:

1. Go to Lists.
2. Choose Chart of Accounts.
3. Scroll down towards the Account drop-down and then select New.
4. Tick the Expense radio button. Follow the steps that'll guide you through the rest.

After that, go to Banking and then Reconcile. Enter the fee in the Finance Charge or Service Charge section and make sure to select the expense account you allocate for the service fee. See the image below.

See this guide for details: Reconcile an account in QuickBooks Desktop.

Additionally, here's a link that covers all the tasks you can do when using the banking feature. Just look for a topic that'll fit your concern.

• Find help with bank feeds and reconciling accounts.

I'll be around if you still have questions about your accounts. Don't hesitate to reply. Take care and stay safe.