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devloo
Level 1

Invoice/Payment dates changing

Today we are experiencing issues where the invoice is changing dates.  Invoices entered with today's date are showing with a February date, payments as well.  It appears to only be happening for one user.

6 Comments 6
AlexV
QuickBooks Team

Invoice/Payment dates changing

I'm here to help you with the invoice dates, devloo.

 

QuickBooks Online uses the device/computer's date when creating a transaction, including invoices and payments. We have to make sure that the device/computer has a correct time and date. You'll want to edit it if needed. If it's in the right date format, we can troubleshoot your browser to see if this is the reason of this behavior. We can open an incognito, then create and save the invoices from there. The same goes with the payment transactions. 

 

I also suggest clearing the cache. It is a junk file that the browser saves and it causes error in QuickBooks Online. Aside from that, make sure that your browser is updated. You can also use another one like Google Chrome, Mozilla Firefox, or Microsoft Edge.

 

I'd like to share the new invoicing feature in QuickBooks Online. This helps so you'll get paid faster within QuickBooks.

 

I'm just a post away if you need further assistance. Wishing you all the best!

devloo
Level 1

Invoice/Payment dates changing

Clearing the cache seemed to solve the issue with backdating.

 

Thanks,

devloo
Level 1

Invoice/Payment dates changing

Clearing the cache seemed to resolve the backdating issue.  Thanks

Michael K
Moderator

Invoice/Payment dates changing

Thanks for keeping us updated, @devloo.

 

I'm glad to hear our suggestions resolved your issue! Don't forget to reach back out if you have any other questions. We're always available to help.

 

Have a wonderful weekend ahead.

btsbcl
Level 1

Invoice/Payment dates changing

I have an issue with working in one tab on a different date & then on another tab when running a sales receipt it switches to the date from the other tab.  Is there a working solution to this?

 

Also, when the date on a transaction needs to be changed, it changes the prices of the items to the default even though the only edit is the date.  Solution?

 

Thanks!

Ashley H
QuickBooks Team

Invoice/Payment dates changing

Good morning, @btsbcl.

 

We can perform some troubleshooting to see if this is a browser-related cause.

 

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to work within these transactions.

 

If you receive no errors, then you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

 

Let me know how this goes for you! If the issue persists or you'd like further assistance, please don't hesitate and reach back out to me.

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