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rdinges4dp-gmail
Level 1

Invoice will not send. I follow invoice steps then click email invoice. App gives me an error message

Need assistance to send invoice
2 Comments 2
Jessica114
Level 1

Invoice will not send. I follow invoice steps then click email invoice. App gives me an error message

I am having the same issues.  Have you figured out the problem?

Mich_S
QuickBooks Team

Invoice will not send. I follow invoice steps then click email invoice. App gives me an error message

Hello there, @rdinges4dp-gmail & Jessica114.

 

I understand the importance of being able to send invoices through the mobile app with ease. Let me share some information to help you fix possible issues you encounter.

 

Make sure you're using the most recent version so you don't get any issues while sending invoices.

 

I also recommend using a browser to access your QuickBooks Online account. This way, we'll be able to see if it's a problem with the mobile app.

 

Here are a few troubleshooting steps to get this working on your mobile app if it works in a browser:

 

  • Restart your phone and launch again the app.
  • Update your phone's operating system.
  • Uninstall/Reinstall the app.

 

For future reference, you can review this guide to check on invoice status: Track the status of invoices in the QuickBooks Online mobile app.

 

 

We're always here to help you further if you have additional questions about invoices or QuickBooks. Just leave your reply below. Have a good one!

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