Invoices being sent to Spam

irish26 · ‎January 03, 2023

Every time I send an invoice to a new customer it is sent to their spam folder. It is incredibly unprofessional to have to call them and tell them to check their spam. The problem seems to lie with the sender address being "[email address removed]". Is there a way to change this to my company email address? I do this with Shopify invoices and it works perfectly.

MaryLandT · ‎January 03, 2023

Hi there, irish26.

I can see that you've posted the same question here in the Community forum. Let me route you to this post for the answer provided by my colleague, Re: Do Quickbooks Invoice emails tend to go to a spam filter?

If you have other QuickBooks concerns, please don't hesitate to post a new question. We're always around to help you.

irish26 · ‎January 03, 2023

There isn't a solution in that discussion. Just "contact your IT professional".

I started a new thread because my question is a little bit different. If we can change the sending email from [email address removed], then I think we can solve this problem. Do you know how to do this? Many platforms have the ability to send emails from there server but have it come through as a different domain.

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Invoices being sent to Spam

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