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beverlysgolden
Level 1

Invoices issued were charged to wrong QBO account, not the sales account. Can I go back and change them or must I correct them by journal entries?

"them" is the invoices
Solved
Best answer February 23, 2020

Best Answers
ChristieAnn
QuickBooks Team

Invoices issued were charged to wrong QBO account, not the sales account. Can I go back and change them or must I correct them by journal entries?

Hi there, beverlysgolden.

 

Yes, you can go back to the invoice that was charged to the incorrect account. I suggest going to the Product and Services page. This way you'll be able to change the posting account used for the item into sales account. With this, journal entries is no longer needed on this process.

 

Here's how to change the posting account in the item:

 

1. Click the Gear icon at the upper right corner.

2. Choose Product and Services.

3. Select the item that used for invoices and click the Edit.

4. Go go to Income account drop-down and select Sales account.

5. Click the Save and close button.

 

Once done, you can pull up the Profit and Loss report and customize it. This lets you see the invoice amounts that are already posted to the accurate sales account.

 

1. Click Reports at left panel.

2. Select the search icon at the type Profit and Loss.

3. Click the amount in the Sales account under Income. Then click it to expand the page.

4. Find the invoices and click it. From there, you'll see the posting product and services that is under Sales account.

 

You can refer to this article for additional information on how to change the income account for any of your product or service items: Change the account for a product/service item.
 
If you want to change product and services types, please check this article on how to perform the steps: Change Product and Service types. This article also provides on how to adjust the item so it reflects zero quantity on hand.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

View solution in original post

vpcontroller
Level 11

Invoices issued were charged to wrong QBO account, not the sales account. Can I go back and change them or must I correct them by journal entries?

@beverlysgolden 

 

"Can I go back and change them or must I correct them by journal entries?"

 

In non-inventory type item or service type item, you can change the income account you need and you can select the checkbox that says "Also update this account in historical transactions." You will not need to write Journal entries to correct them. 

This will not work on Inventory type items.

 

also update this account in historical transactions.PNG

 

 

 

View solution in original post

4 Comments
ChristieAnn
QuickBooks Team

Invoices issued were charged to wrong QBO account, not the sales account. Can I go back and change them or must I correct them by journal entries?

Hi there, beverlysgolden.

 

Yes, you can go back to the invoice that was charged to the incorrect account. I suggest going to the Product and Services page. This way you'll be able to change the posting account used for the item into sales account. With this, journal entries is no longer needed on this process.

 

Here's how to change the posting account in the item:

 

1. Click the Gear icon at the upper right corner.

2. Choose Product and Services.

3. Select the item that used for invoices and click the Edit.

4. Go go to Income account drop-down and select Sales account.

5. Click the Save and close button.

 

Once done, you can pull up the Profit and Loss report and customize it. This lets you see the invoice amounts that are already posted to the accurate sales account.

 

1. Click Reports at left panel.

2. Select the search icon at the type Profit and Loss.

3. Click the amount in the Sales account under Income. Then click it to expand the page.

4. Find the invoices and click it. From there, you'll see the posting product and services that is under Sales account.

 

You can refer to this article for additional information on how to change the income account for any of your product or service items: Change the account for a product/service item.
 
If you want to change product and services types, please check this article on how to perform the steps: Change Product and Service types. This article also provides on how to adjust the item so it reflects zero quantity on hand.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

View solution in original post

vpcontroller
Level 11

Invoices issued were charged to wrong QBO account, not the sales account. Can I go back and change them or must I correct them by journal entries?

@beverlysgolden 

 

"Can I go back and change them or must I correct them by journal entries?"

 

In non-inventory type item or service type item, you can change the income account you need and you can select the checkbox that says "Also update this account in historical transactions." You will not need to write Journal entries to correct them. 

This will not work on Inventory type items.

 

also update this account in historical transactions.PNG

 

 

 

View solution in original post

Modify Studio
Level 1

Invoices issued were charged to wrong QBO account, not the sales account. Can I go back and change them or must I correct them by journal entries?

This is the solution I need. However, it is not appearing as an option. Is it only available to certain subscribers?

Ellen

Pabz_L
QuickBooks Team

Invoices issued were charged to wrong QBO account, not the sales account. Can I go back and change them or must I correct them by journal entries?

Hello, @Modify Studio.

 

 If you’re referring to the solution given by vpcontroller, you’ll see this option on changing the income account if it is a non-inventory type of item or service.

 

If it’s a non-inventory item, this might be an unexpected behavior in QuickBooks Online due to stored Internet files in your browser that can build up over time and cause bugs in the program.

 

 

To fix this, I recommend clearing your cache and cookies by following these steps in this article: Clear Cache & Cookies

 

You can also use other supported browsers in QuickBooks Online. 

 

If you still got the same result, I suggest reaching out to our support team. They have the proper tools to help you identify the root cause of this issue. 

 

You can also check out this article for additional information on how to change the income account for any of your product or service items: Change the account for a product/service item.

 

Don't hesitate to let me know if you have other questions or concerns. I am always here to help.

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