Thank you for joining us here, drsussman. We appreciate you letting us know that you've followed the recommended steps in this thread.
We have an open investigation (INV-105728) regarding missing categories when creating transactions in the QuickBooks Online mobile app. Our engineering team is working to resolve this issue.
To be added to the list of affected users, please reach out to our phone or chat support teams. Everyone added to the list will receive email notifications once we sort this out.
Here's how to reach out to them:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern and you also want to be added to INV-105728.
- Choose between Have us call you or Chat.
While this is being worked on, we recommend using the web version of QuickBooks Online to select the missing categories when adding transactions.
You may use these articles as additional guidance and references when using the app for your business:
If you have any further questions or concerns about creating transactions or using the app in general, please don't hesitate to reach out to the Community for additional support. We value your time and trust in our product and are committed to providing you with the best possible experience.
