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elkcreekbbq
Level 1

Is quickbooks self employed down at the moment? its not pulling up any invoices

 
3 Comments 3
LambertCivil
Level 2

Is quickbooks self employed down at the moment? its not pulling up any invoices

yes, there is another thread going on about the same thing.  Invoices are not appearing up.  And we get no answers from QB as it's the weekend they are not working.  You may get some advice from them but does nothing and there is no timetable to get it corrected.  They are aware of the technical glitch, or at least they so say.

 

If need a crunch, the invoices do appear when log into your mobile app.  For me, staring at a small screen trying to figure out invoices when sitting at my desk with monitors, keyboard and mouse... I can't do it.

Jovychris_A
Moderator

Is quickbooks self employed down at the moment? its not pulling up any invoices

I appreciate your asking about this hurdle to the Community, @elkcreekbbq.

 

Thank you for sharing @LambertCivil. Our Product Development team has shared that this error occurs due to a design issue. Currently, it is being reimagined by them. While we don't have an ETA for when our engineers resolve this, please know that they are actively working to make those invoices available as soon as possible.

 

In the meantime, I recommend contacting us through your product by logging in to QuickBooks Self-Employed (QBSE). They have the tools to attach your account to the investigation case. This way, you'll be notified via email when updates will be available soon. Here's how to contact them:

 

  1. Click on Help (?) and hit Contact Us. Note: If you're using the QBSE app, tap the + button and choose Ask QB Assistant.
  2. Type in "talk to a human," then tap Continue.
  3. Choose which way you want to connect with us.
  • Have us call you
  • Start a chat

 

Please see their support hours so you can contact them immediately.

 

Additionally, I recommend using the mobile app to view and manage invoices from there for now. You can use these links to download the app:

 

After installation, you can enter the same QBSE login credentials you use on the signup process when logging in with the browser.

 

I've also attached an article you can use to learn how to record your income and expenses, track mileage, and prepare your Schedule C in QuickBooks Self-Employed: QuickBooks Self-Employed Overview.

 

We appreciate your patience as we continue to enhance the product to boost your experience. Please comment below if you have any concerns about using the Self-Employed version. The Community and I will be around to help you. Take care always.

LambertCivil
Level 2

Is quickbooks self employed down at the moment? its not pulling up any invoices

personally, I finally got a hold of someone at QBSupport (at 11:30am eastern) - it is a known issue and they are working on it.  But no timetable is provided.

To see a status update from QB, it can be viewed here and you can sign up for notifications via email and/or text message.    https://status.quickbooks.intuit.com/

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