Is there a way to add boxes for arrival time and departure time on service invoices?

Yes, there is, @SophiaGTP. I’m glad to discuss it with you and walk you through the steps to achieve it.

You can use the Custom fields feature in QuickBooks Online to add boxes to your service invoices. If you want the arrival time and departure time details attached and delivered to your customers, make sure the Print on form option is selected.

Here’s how:

1. Go to your Gear icon and select Custom fields.
2. Select Add field. If this is your first time creating a custom field, click Add custom field.
3. You can name them Arrival Time and Departure Time.
4. Select the forms checkbox.
5. To show the custom field on printed and delivered forms, turn on Print on form. Otherwise, it’ll only appear in the program.
6. Click Save after.
   

You can read this article to learn more about managing custom fields and how to add specific info to your sales forms:

• Add custom fields to sales forms and purchase orders
• Customize invoices, estimates, and sales receipts

When you’re ready to receive payments for invoices, you can visit these references to record the amounts manually:

• Record invoice payments
• Take and process payments in QuickBooks Online with QuickBooks Payments

If you have any other concerns about managing your sales forms, please don’t hesitate to add comments or create a new post. I’ll be here anytime to help. Keep safe!

Thank you so much for this!  I was able to add those successfully.  However... these fields do not show up on the app, so the technician's do not see those fields to fill out the times.  The app is where I need it to show up.  Any suggestions/ thoughts for that?

Hi there, @SophiaGTP. Thanks for getting back here in the Community.

Although QuickBooks Online (QBO) is an accounting software accessible anytime, anywhere with an internet connection, there are still limitations depending on where we access it. With that being said, I'd like to inform you that opening QBO on an app offers a limited experience rather than accessing it through the web. 

QBO app is a limited version of the program that offers the most basic features and the most needed ones. Thus, if you want to have access to all of its advanced features such as utilizing the custom fields to add the arrival and departure time on your invoices, you need to perform it on the web only. I can see how this feature can benefit your business as this will make your invoices more detailed, however, it isn't available in the QBO app. You may want to use the web instead.

Additionally, should you want to create recurring transactions such as invoices in QBO to automatically record sales and expenses, feel free to browse through this article that I've included: Create recurring transactions in QuickBooks Online.

I'll be here in case you need a hand in managing your invoices in QuickBooks Online. It's my pleasure to make sure you accomplish your QuickBooks-related tasks. Assistance is just a reply away. Keep safe and have a good one.