Hello there, @lower-robb-gmail.
First off, I appreciate the amount of effort you've done, so far. As of the moment, the feature that you'd like to access here in QuickBooks Online (QBO) is currently unavailable. As a workaround, we can utilize the Search icon beside the Help icon to find that specific customer that you're looking. To start, these are the steps:
- On the upper portion of your QuickBooks Online screen, click the Magnifying glass icon or search icon beside the notification bell icon.
- Once done, click the Advance search below in that Search tab.
- Enter the Family name of the customer that you'd like to locate in your data.
For visual reference, you can refer on the screenshots that I'll be adding below.
![image.png image.png](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/78891iCCF98D963533A83B/image-size/large?v=v2&px=999)
![image (1).png image (1).png](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/78892iB4B4069658BAD208/image-size/large?v=v2&px=999)
![image (2).png image (2).png](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/78893i9A206B600C16230C/image-size/large?v=v2&px=999)
I'd also recommend letting our Product Development Team know about this. They'll put your suggestion into consideration for future product update. You can click the Gear icon in the upper-right corner and select Feedback.
Additionally, I'll be leaving these links to help you in the future:
As always, if you have any additional QuickBooks-related concern. Let us know by leaving a comment down below. We got your back. Keep safe and enjoy your weekend!