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mhseibers-gmail-
Level 1

Is there any way to go back to the old invoices I tried to use the new and it was all messed up I have to get invoices out this morning?

When I tried to use your new invoice it would not let me add the job address to the line where my customer name is.
2 Comments 2
ShaniamarieC
QuickBooks Team

Is there any way to go back to the old invoices I tried to use the new and it was all messed up I have to get invoices out this morning?

Welcome to the Community, @mhseibers-gmail-. We understand that this is new to your end. Let me provide you with some insights.

 

The option to switch back from the new to old invoice layout in QuickBooks Online (QBO) is feasible. 

 

Once you've login to your QBO account you can switch back by following this steps:
 

  1. Go + New.
  2. Select Invoice.
  3.  Select Old layout.
     

Presentation1.jpg

 


However, if the option to switch back to the old invoice layout is not available on your end, I suggest providing feedback directly to the Product Development team. This helps us improve your experience and ensure we’re meeting the needs of our customer.

 

 Here's how :
 

  1. Select the Gear icon at the top, then Feedback.
  2. Enter your comments or product suggestions. 
  3. Then select Next to submit feedback.

 

Furthermore, here are some articles that can help you Record invoice payments in QuickBooks Online and Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please feel free to share if you have additional questions, and we'll do our best to assist you. Keep Safe.

Sheena_NC
Level 1

Is there any way to go back to the old invoices I tried to use the new and it was all messed up I have to get invoices out this morning?

I was on the phone with support for over an hour yesterday. Did you have any luck getting it fixed?

This is such a gross display of negligence. New layout was launched, I too have not option to go back to the old layout. Support couldn't figure it out, and was completely blindsided by the launch of the new layout. I can't submit invoices to my customer in this layout. Custom fields tab not working. This is a mess! Anyone have a suggestion of a better accounting program? 

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