Issue with customer service confirming multiple times refund due to overcharge, but refund not received & continue to be overcharged.

We'd want to make sure we get this sorted out so you'll get your refund, jjmllc-hawaii-rr.

Refunds are usually posted within 7 to 10 business days after being processed. I can also see that you've already been in contact with our customer service about this issue. However, the Community is a public forum. Due to this reason, we're unable to open accounts and review billing history. 

In this case, I recommend reaching out to our chat or phone support once again. They can take a look at your account and check the status of the refund and make sure to prevent the charges from happening again. 

Here's how to contact them inside QBO:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter. Then, type in the same keyword and press Enter one more time.
3. Select No.
4. Choose between Chat with us or Have us call you.

Don't hesitate to post more questions in the forum if you need more help from us. We're always just the around to offer our assistance any time of the day.