It won’t allow me to save a new company name.

Changing a company name is my specialty, gabriellelangenb. I'm determined to help you save the changes you've made.

Did you encounter any error messages when saving your new company name? Adding additional details will help me provide accurate steps to resolve this. A screenshot would be a great help too.

In case your company is linked to e-services, you may need to turn this off before updating your legal business name. After updating the info, please turn it on again and send us a new authorization form.

Here's how to turn off the e-services feature:

1. Click the Gear icon at the upper right corner and choose Payroll Settings.
   
2. Select E-file and e-pay.
3. Choose the option to Manually with paper coupons.
4. Hit Next.

If you're not using any e-services feature, I'd suggest logging in to your QuickBooks Online account via a private window. This could be a browser-related issue. The stored cache can affect the performance of QuickBooks Online, which can cause unexpected behavior.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed, update the company name. If you're able to do so, let's clear the browser's cache. This removes its stored cache to ensure QuickBooks perform efficiently.

If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks.

For additional information on changing your company name in QuickBooks Online, I'd recommend checking out these articles: 

• Update Business Information in Online Payroll
• Change Company Name, Address, Email Address, EIN, and Privacy Settings

I'll keep an eye on your response, gabriellelangenb. Please come back and keep us posted on your progress in changing your company. It's my priority to get this resolved.

Hi gabriellelangenb,

Hope you’re doing great. I wanted to see how everything about changing your company name. Do you have any clarifications? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I am having the same issue.  How do I turn off e-services.  I have followed the instructions above and still having trouble.

Thanks,

Stacey2Cats

Thanks for joining the thread, @Stacey2Cats. I'll ensure to get things done by providing you with some information.

I appreciate your effort in doing all of my colleagues' suggested troubleshooting steps to help resolve your concern.

Since you still get the same concern after doing so, I recommend you connect with our Technical Support Team. They have the tools to check into your account safely. You can also request a screen-sharing session with them, and they will guide you through the resolution process.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For support hours, visit this article: QuickBooks Online Support.

Always know that the community will always be here to guide you. Have a good one!