Late fees being added each day after past due.

Hey there, @ecogmedia.

Thanks for reaching out. I hope you're having a great day so far.

I recommend double-checking your settings to ensure no one has made any adjustments to them by mistake. You can follow the steps I've included below to check the setting. 

1. Go to Settings, then select Account and Settings.
2. Click on Sales, then, in the Late fees, choose Edit.
3. Turn on the Default charge applied to overdue invoices switch.
4. There are three types of fees you can choose from; select the one you want to use.
   • Flat rate: Applies a specified amount.
   • Percentage of remaining balance: Applies a percentage of the remaining amount of the invoice.
   • Flat rate and percentage of the remaining balance: Applies a one-time specified amount plus a percentage of the remaining amount of the invoice. To use this option, select Percentage of remaining balance, then the Apply an upfront, one-time flat fee checkbox.
5. Enter the Amount and/or Percent (%) of the fee.
6. Tap on the Frequency dropdown, then choose how often you charge customers.
7. (Optional) If you want to give them a grace period, select how many days to give them from the dropdown.
8. (Optional) Edit the default name Late fee.
9. Hit Save.

For additional information about late fees, check out Apply late fees to overdue invoices automatically in QuickBooks Online.

If your settings are still set correctly, I recommend trying some basic troubleshooting, such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your late fees applying to all invoices. Feel free to check out the help guide I've included below to troubleshoot. 

• Clear cache and cookies to fix issues when using QuickBooks Online

Please let me know if you have any additional questions or concerns. Take care! 

I've checked and done those things already. The settings are set for the default and not overridden on the customer level either. Just lots of weird things I'm seeing in my account lately, company names changes, charges from years ago saying they were recently published, etc. 

Allow me to dive into this thread concerning the late fees on your invoices in QuickBooks Online (QBO), @ecogmedia.

I’ve checked my resources here and found that there is already an ongoing investigation into the aforementioned concern above.

This means our engineers are working diligently to get this sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-91714. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.

We appreciate your patience while we’re working on this one. Stay safe!

If Quickbooks is truly working on a solution to this, why can't customers just go to "help" and enter the INV-91714 to be placed on the list to be contacted when this is resolved? Why should customers have to sit endlessly on hold only to be added to a list?

I have seen this time, and time, and time again.

There is a "known" issue, a customer starts a thread, someone responds to the thread with a "possible solution" (temporary fix, workaround, or just bad advice), and then that thread is closed.

This creates hundreds of threads about the same issue, so how are they able to track the affects of the issue? They can't. Because they don't care. They count on the community to give advice and do their job.  How about they credit us a few months subscription for our trouble? Do you know how much time I have already spent on this issue? How many statements I have sent to customers with the "wrong" amount due, only to mail out another statement apologizing and making me look stupid, costing me more time and money!?!  Why hasn't anyone hired a lawyer yet? If anyone wants to do a class action suit, I have plenty of history on other issues that have cost me hundreds of hours!