Hi, newyorktutor.
Let me help you pass through this situation to continue exporting the report as a PDF.
I'd suggest logging into your account QuickBooks Online through a private or incognito window. This browser window doesn't use the existing cache files, which makes it a good place to find out if there's an issue with the browser.
The first step is accessing QuickBooks Online through the private or incognito window.
Let's use these shortcut keys to get started:
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Google Chrome browser: Ctrl + Shift + N
- For Safari Browser: Command + Shift + N
If it works, return to your regular browser and clear its cache. If not, use other supported web browsers. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.
if the issue persists, try updating your Adobe Acrobat. Most printing or viewing problems in QuickBooks Online can be solved by updating or repairing this component to its latest version.
If you've followed all the steps I gave you and the Export as PDF in management report still isn't working, I suggest reaching out to our live support. This way, a representative can check and investigate the root cause of the issue. Visit this article to see the support hours: QuickBooks Online Support.
Also, I've got you this handy article to help you analyze and present QuickBooks Online Advanced data using Spreadsheet: Create and edit reports in Spreadsheet Sync.
If you need further assistance sorting this out, I'll be happy to assist you again. Have a great day!
