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I'll share some details about invoice payments in QuickBooks Online, @mario-foreignper.
It could be that the invoice payment was unlink since the invoice was re-opened. To fix this, if you've received the payment as a deposit, you can edit it to link it with your customer's invoice.
Here's how:
Once the Deposit entry is updated, apply it as a credit to the invoice.
For more information, feel free to check out these articles:
Additionally, I've added this link to guide record bank deposits in QuickBooks: Enter and make bank deposits.
Know that I’m always around to help if you have questions in managing your invoices. It’s always my pleasure to help you. Have a good one.
Any "adjustments" made to the checking account that affected the payments? Adjustments made preparing for taxes or any other Year End adjustments? Changes in the associated Chart of Accounts?
Go back to the invoices and the payments and make sure they're still linked and didn't get altered somehow. (Wouldn't be the first time.)
Hi, @mario-foreignper.
Hope you’re doing great. I wanted to see how everything is going about your concern with the invoices you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
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