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jillybeans814
Level 1

My account is been closed and my current available balance is not mail to me yet

My account get closed due to a business transaction
7 Comments 7
AbegailS_
QuickBooks Team

My account is been closed and my current available balance is not mail to me yet

Thank you for reaching out to us. We understand your concern regarding the closure of your account and the availability of your remaining balance, @jillybeans814

 

In order to assist you further, could you please specify the specific account to which you are referring? This will enable us to provide you with the most accurate and relevant solution to address your inquiry.

 

We appreciate your cooperation and look forward to resolving this matter for you.

jillybeans814
Level 1

My account is been closed and my current available balance is not mail to me yet

No, it was not resolved. 
the ammount is 19,000

jillybeans814
Level 1

My account is been closed and my current available balance is not mail to me yet

No, it has not been resolved.  The amount is $19,000

jenop2
QuickBooks Team

My account is been closed and my current available balance is not mail to me yet

Hi there, jillybeans814.

 

Can you tell us what type if account was closed and the reason behind its closure?This will enable us to provide you with the appropriate steps and information to address the situation effectively.

 

Please respond with the additional details.

jillybeans814
Level 1

My account is been closed and my current available balance is not mail to me yet

Checking account. The bank made a decision to close it. 

jillybeans814
Level 1

My account is been closed and my current available balance is not mail to me yet

It was a checking account. The bank made the decision to close it on 1/4/2024. 

ChristineJoieR
QuickBooks Team

My account is been closed and my current available balance is not mail to me yet

I comprehend the time and effort required to address issues related to managing your closed QuickBooks Checking account. Allow me to direct you to the relevant support team, jillybeans.

 

The bank may close a checking account for various reasons, such as a history of insufficient funds, suspected fraudulent activity, violation of the bank's terms and conditions, or other risk-related factors. 

 

The initial action is to directly reach out to your previous bank through a phone call or email. Alternatively, you can personally visit the branch of your former bank and request the closed account statements from them, as they are the ones who can furnish details regarding the closure of your account.

 

  1. Log in to your account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Have us call you to connect with us.
 
For your convenience, here are the support hours for different QuickBooks Online plans:
 
  1. Plus, Essentials, Simple Start:
  • Monday to Friday: 6 AM to 6 PM PT
  • Saturday: 6 AM to 3 PM PT
  1. Advanced:
  • Support is available anytime, any day.

 

Feel free to let me know if you require additional assistance with managing your QuickBooks Checking. Simply reply to this thread, and we'll be available to offer the support you need at every stage.
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