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brennad0130
Level 1

My invoices tab is completely blank. I've tried restarting my computer, clearing my cookies/cache, updating Chrome and still none are listed. How do I fix this??

It's been like this for about 24 hours now. Is this a known bug that is being investigated? Any help would be appreciated - thanks!
2 Comments 2
LambertCivil
Level 2

My invoices tab is completely blank. I've tried restarting my computer, clearing my cookies/cache, updating Chrome and still none are listed. How do I fix this??

personally, I finally got a hold of someone at QBSupport (at 11:30am eastern) - it is a known issue and they are working on it.  But no timetable is provided.

To see a status update from QB, it can be viewed here and you can sign up for notifications via email and/or text message.    https://status.quickbooks.intuit.com/

 

Only option you have at the moment is to view/edit/end invoices on mobile app.

JoesemM
Moderator

My invoices tab is completely blank. I've tried restarting my computer, clearing my cookies/cache, updating Chrome and still none are listed. How do I fix this??

Welcome to the Community forum, brennad0130 and LambertCivil. It's great to have you here! I'm here to share some information regarding the reported issue of being unable to view the Invoice List or create invoices using a supported browser.

 

As LambertCivil mentioned, there was an issue that our engineers were working on, but it has been resolved. According to the status page and Incident report channel, all functionality and access to the Invoice List have been restored on the web environment and are working as intended. You can check the link shared by LambertCivil above for a status update.

 

If the problem persists, I recommend reaching out to our Customer Support Team. They will be able to securely review your account and offer additional solutions to resolve the issue.

 

Here's how:

 

  1. Go to Help (?) and select Contact Us.
  2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then select Continue.
  4. Select which way you want to connect with us.
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

For support hours, see his article: Contact QuickBooks Self-Employed Support.

 

I've also included a detailed resource about working with invoices which may come in handy moving forward: Create & manage invoices.

 

If you need any more help with your invoice or anything else, don't hesitate to contact us. Our Community is ready to help you with any concerns you may have. Keep safe.

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