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bobbrilon
Level 2

My new customer invoices are being recorded in a AR sub-account (allowance for doubtful accounts) and I need it to record in the standard AR account? how do I change?

 
Solved
Best answer February 28, 2021

Best Answers
jamespaul
QuickBooks Team

My new customer invoices are being recorded in a AR sub-account (allowance for doubtful accounts) and I need it to record in the standard AR account? how do I change?

Hello, bobbrilon.

 

I have some information when handling multiple AR accounts in QuickBooks Online. 

 

You mentioned something about converting from the Desktop version. QuickBooks Online uses the last default A/R account before you converted (or when you selected it during conversion).

 

This is likely the reason why the system uses the sub-account for new invoices. 

 

Unlike the Desktop version, we're unable to change the default AR account. What you can do is to merge both the parent and the subaccount.

 

This will record new invoices under the merged account. Here's how: 

 

Make the subaccount as a regular account:

 

  1. Go to your Chart of Accounts.
  2. Find and open the subaccount by clicking the arrow icon beside View register
  3. Uncheck Is sub-account.
  4. Click Save and close

 

arsub1.PNG

 

Merge both accounts:

 

  1. Find the subaccount you don't want to keep. 
  2. Click the arrow icon beside View register
  3. Change the name and set it the same as the standard AR account.
  4. Click Save and close
  5. On the confirmation window, click Yes

 

arsub2.PNG

For more details about merging accounts, you can check this article: Merge duplicate accounts, customers, and vendors in QuickBooks Online.

 

In addition, QuickBooks Online can only handle one AR account. If you have multiple accounts, I recommend reading this article for a guide: How to group Accounts Receivable or Accounts Payable account types.

 

Do you need help navigating around QuickBooks Online? You can learn the ropes by checking our guides in the articles list page

 

I'm here to answer any other concerns you might have. Simply use this thread for your new questions and I'll be right there with you. 

View solution in original post

5 Comments 5
ReymondO
QuickBooks Team

My new customer invoices are being recorded in a AR sub-account (allowance for doubtful accounts) and I need it to record in the standard AR account? how do I change?

Thanks for sharing your concern in QuickBooks Community, @bobbrilon.

 

Let me help you record these transactions to your actual A/R account. Once you create an invoice, QuickBooks will automatically post it under the Accounts Receivable account. Once payment is made, it will automatically reduce its balance. 

 

Since your transactions are posted in the A/R sub-account, you can still reopen it back and delete it. Then, create an invoice with the same amount so that it will correct your records. Here's how:

 

  1. Go to the Accounting menu and select Chart of Accounts.
  2. Search for the A/R sub-account, then click View register.
  3. Select the transaction to open its window. 
  4. Click More and choose Delete.

accounts receivable sub.PNG

Once done, create an invoice to record your transaction. This should now show in your A/R account.

 

Additionally, there are several financial reports you can run to track your sales income in QuickBooks. They will show you helpful insights on the things you buy and sell, and the status of your inventory.

 

Should you have any follow-up questions or concerns in managing your transactions, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

bobbrilon
Level 2

My new customer invoices are being recorded in a AR sub-account (allowance for doubtful accounts) and I need it to record in the standard AR account? how do I change?

Thanks for your assistance, but when I create new invoices for any customers that I added since going to the online version the invoice gets recorded in 12005 (allowance for doubtful accounts sub account of AR)versus 12000.AR.  Is there a way to change that going forward?

bobbrilon
Level 2

My new customer invoices are being recorded in a AR sub-account (allowance for doubtful accounts) and I need it to record in the standard AR account? how do I change?

Thanks for your assistance but when I do create the new invoices they still go to 12005 (allowance for doubtful accounts a sub account of AR) versus AR 12000.  This has been happening for a NEW customer invoices since we have converted to online version of QB.  How can I change this for going forward?  I can fix the past but would like it to record properly for future invoices and new customers.  thanks

jamespaul
QuickBooks Team

My new customer invoices are being recorded in a AR sub-account (allowance for doubtful accounts) and I need it to record in the standard AR account? how do I change?

Hello, bobbrilon.

 

I have some information when handling multiple AR accounts in QuickBooks Online. 

 

You mentioned something about converting from the Desktop version. QuickBooks Online uses the last default A/R account before you converted (or when you selected it during conversion).

 

This is likely the reason why the system uses the sub-account for new invoices. 

 

Unlike the Desktop version, we're unable to change the default AR account. What you can do is to merge both the parent and the subaccount.

 

This will record new invoices under the merged account. Here's how: 

 

Make the subaccount as a regular account:

 

  1. Go to your Chart of Accounts.
  2. Find and open the subaccount by clicking the arrow icon beside View register
  3. Uncheck Is sub-account.
  4. Click Save and close

 

arsub1.PNG

 

Merge both accounts:

 

  1. Find the subaccount you don't want to keep. 
  2. Click the arrow icon beside View register
  3. Change the name and set it the same as the standard AR account.
  4. Click Save and close
  5. On the confirmation window, click Yes

 

arsub2.PNG

For more details about merging accounts, you can check this article: Merge duplicate accounts, customers, and vendors in QuickBooks Online.

 

In addition, QuickBooks Online can only handle one AR account. If you have multiple accounts, I recommend reading this article for a guide: How to group Accounts Receivable or Accounts Payable account types.

 

Do you need help navigating around QuickBooks Online? You can learn the ropes by checking our guides in the articles list page

 

I'm here to answer any other concerns you might have. Simply use this thread for your new questions and I'll be right there with you. 

View solution in original post

bobbrilon
Level 2

My new customer invoices are being recorded in a AR sub-account (allowance for doubtful accounts) and I need it to record in the standard AR account? how do I change?

thanks for the help, seems like the best and only solution at this point.

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