New invoicing - missing feature when adding time to invoice

Hello there, samkauai. I understand the need to efficiently group or add all-time entries to the new invoice experience. Currently, this option is unavailable in the recent update.

Let me share information when managing customer sales forms and time transactions.

With the latest update, you can manually add each time entry to the current invoice created. Adding them all or as a group is unavailable. To help us improve our features in the program, I recommend sending a request to our software engineers to take your ideas into account and include them in future product updates. To do this:

1. Sign in to your QBO account.
2. Click the Gear icon at the top, then choose Feedback.
3. Enter the new features you would like us to add in the description box.
4. Select Next to submit feedback.

You may visit our QuickBooks Online Blog to be updated about our latest happenings. Through this, you're able to get the newest news, features, and updates about QuickBooks Online and what our Product Care Team is working on.

For more reference, check out this guide to help you receive customer-paid invoices: Record invoice payments in QuickBooks Online.

I appreciate your patience and understanding as we work towards improving our products. Please know I'll be always available in the thread for any added queries when handling sales forms and time entries. Just leave a reply below. Keep safe and have a good one!

That's incredibly frustrating. Removing a previously available feature that saves everyone time. Really?

What about my second question - when you delete a linked time entry, we used to have the option to unlink it or not. Now that option doesn't appear. Did you remove that feature as well?

Thank you for your prompt response, @samkauai. It sounds like you've been through an ordeal. I would also feel less amused if a certain function don't work as expected.

Currently, the option you mentioned is only available in the old format of invoices. I suggest switching back to the old interface and using it for now.

If you want to add this feature to the program, I suggest sending your valuable feedback to our product developers. By doing so, you can help us improve our services and make your experience with QuickBooks Online even better. To submit your request, follow the steps below:

1. Go to the Gear icon.
2. Under the Profile column, select Feedback.
3. Enter your feedback or suggestions.
4. Click Next.
5. Choose Feedback for the category.
6. Click Send.

Rest assured that our developers will review and consider your feedback depending on the number of requests received. You can also visit our Customer Feedback page to track the status of your product request and get the latest updates from our developers.

Additionally, you can contact our customer support team if you wish to have this investigated further.

Furthermore, you can check this article on how to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you have further concerns about your time entries. I'm here to provide assistance. Take care.

This is outrageous.  I pay $500/month for QuickBooks time for a small consulting business.  I have 30-50 consultants entering time across a matrix of clients and managers.  How can the "group time by service" function be missing?  We are no longer able to create invoices with the data from QuickBooks time.  My invoices have a separate line for every day!  And I’m using the QB time system!  We are going to have to manually/offline figure out each invoice and then manually create a single line invoice to bill each person's hours for the month.  This defeats the entire purpose of an integrated time system.  This is a feature that worked for years up until last week.  In fact, it is the reason that we implemented QuickBooks time 5 years ago. 

This needs to be fixed right away.  Anyone that uses QB time will be furious.  Our invoicing process has gone from 30 minutes to hours.

jay, I feel your pain. The fact that they incorporate time, but won't let you Bill by time, is insane to me. I have called and spent hours on the phone and it hasn't done anything. The people at the call center are surprised as well. I have maybe two weeks where I can manage keeping track of timesheets in a spreadsheet in order to bill.  After that I will definitely have to find a new service, if you find one will you please let me know your alternative solution?! 

Agree!  We need time to be incorporated. Huge oversight 

SpsSD - my frustration has not subsided.  My issue is that when I set up TSheets 5 years ago (prior to the QB acquisition), we did a LOT of setup.  The TSheets team was incredibly helpful and spent hours helping come up with an implementation strategy that works really well for time entry (and only allows consultants to charge exact projects and customers that are assigned to them).  It flowed into QB invoicing perfectly.  I cringe at trying a new time system.  But TSheets is our most expensive monthly subscription, by far.  I have no idea how they are going to continue to sell this product when it doesn't flow into invoicing in a usable fashion.  For at least the next few months, we are going to just use the TSheets reports to manually create each single line/single product invoice (a single consultant's bill for each manager/project).  This of course creates a future mess, as I'll have accumulating unbilled time in QB, which won't be getting pulled onto invoices.  This makes all the unbilled time reports useless.  And this will be very hard to clean up, even after they implement a fix.  Curious - did you spend time on the phone with QB Support or QB Time (TSheets) support.  I know they have been separate support teams.

I am in the same boat.  So frustrating.   I now have to keep a seperate spreasheet for time and add it up for the month and then hand enter the total hours.  I can not imaging why this went away.  QBO PLEASE FIX THIS!

This is beyond absurd.  These are basic functions.  Do the QB software engineers ever talk to their customers?  This will cost us an incredible amount of time to work around.  QB get this fixed now please!

FYI - Intuit caved and the "revert" to the old layout is back!  Hopefully it remains this way until the new invoice creation process works with QB Time (with the Group time by Service function).

Wow that is great.  Is there something we need to do to activate the "revert to old invoice'?  I am not seeing the button which disappeared in the upper right corner that was there allowing us to toggle between the new and old.  Thx

I am in QBO essentials 1.22.0

Thank you for joining this thread, PDtree.

I acknowledge your frustration regarding the recent adjustments made to the invoicing system. Losing features that you relied on to efficiently do your work can be challenging.

Essentials users will be automatically moved to the new invoice experience. That being said, you'll no longer have the ability to revert to the old layout.

We can send a request to our engineer to add a tool that enables users to switch between the classic and new template layout in future releases. Follow these steps to share your product suggestions:

1. Go to the Gear icon in your company and select Feedback under Profile.
2. Enter your comments and product suggestions.
3. Click Next to submit.
   
   

Keep up to date with the latest product advancements and gain valuable business knowledge from QuickBooks by checking out the QuickBooks Blog. For a more comprehensive understanding of changes made to sales forms, handling customer payments, and customizing the appearance and information of your templates, refer to the links provided for detailed information:

• QuickBooks Invoices and Estimates FAQs
• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online 

Should you require any additional support with customizing your invoices and other sales-related tasks, please leave a comment below and tag my name. I am more than willing to assist you. Have a great day, PDtree.

Thx for the instructions on how to give feedback.  I did so immediately when the feature was removed and I understood the level of impact the removal of this long standing feature represented in terms of extra work.

Do you think it would be helpful if I, and others in this tread, submitted feedback multiple times to try and get this elevated?  It just takes a few minutes to do it again.  Can moderators submit feedback on our behalf as it seem you understand this is more of a 'need' than a 'want' situation?

Thx.

My workaround (not a good one but all I could think of) is to not track time in a separate piece of software and add in all the hours on a single day when creating the invoice for each customer.  This means that on the last day of the month it appear that maybe 40+ hours were worked by one person on one job, an then that same person worked 40+ hours that same day on a different job, but at least the services get aggregated for a clean invoice vs every distinct 30 minute (or whatever) task being listed individually.

I understand this is awkward and so much more prone to errors and harder to audit.  It is just the best I could come up with if this feature is not restored by QBO.  Interested in any other workarounds people have generated.

Thanks for getting back to us, @PDtree. Let me share some details about submitting feedback.

Submitting feedback multiple times helps emphasize the importance of certain requests. It can demonstrate the collective urgency and significance of the matter at hand.

On the other hand, I can't directly submit feedback on your behalf. However, I can assure you that your suggestions and input are highly valued. I'll take note of this to ensure that your voices are heard. 

Moreover, I appreciate you sharing your workaround to resolve this issue here in the thread to help others have another alternative option to elevate this matter. 

Additionally, I'll attach an article to generate a Transaction List by Customer report or other reports available in QuickBooks to have a snapshot view of your business finances: Run reports in QuickBooks Online.

You can always reach us if you have other questions or concerns with managing your invoices and other QuickBooks-related stuff. We'll always be here to extend our hands to help you out. Have a wonderful day!

It should be the job of Moderators and other Intuit Team members here on this forum to forward our feedback up the chain. We have already taken the time to provide our thoughts. That's what this forum is. THIS is the feedback.

The responsibility is on Intuit to monitor and act accordingly with the information that we are providing. We are not getting paid to be on this forum. However the Moderators and Team Members ARE. If Intuit cared, they would regularly have the employees that are on this forum provide the software team with feedback based on what they're seeing here.

Even a cursory glance at this forum would have prevented Quickbooks with moving forward with their invoice and reporting changes if they actually cared to know what you think.

To the quickbooks product team - This is really frustrating. Not a great way to start the new year like this. Grouping time is an essential function. bring it back ASAP!!!!

Stop asking me to go to the gear to repeat my frustration. Instead get your product team to come and read the feedback given here!

Please bring back the group time feature on invoices. It is critical to business. My clients don't want to see every day listed as seperate line items.

What is the reasoning behind this removal of feature? It is not an improvement and setting us back critically.

Has there been any update from quickbooks product team? I submitted feedback through the gear icon but no response whatsoever 

Hello there, @vetri. 

I can see the importance of being updated on the feedback you've sent since this will help you and your company's workflow. Please be assured that our product team understands and considers your feedback thoroughly. Although they may not respond individually, they're dedicated to use your valuable insights to enhance our product and provide our customers with the best possible experience.

While waiting for updates, I suggest visiting this website since it provides a comprehensive overview of the status of your requests and ensures that you stay up-to-date with any  developments.: https://feedback.qbo.intuit.com/

Furthermore, you can check out this article for more information about receiving customer-paid invoices.: Record invoice payments in QuickBooks Online.

I appreciate your patience in this matter, and if you have further questions about the requests you've made, don't hesitate to get back to this thread.

Agree 110% with the absurdity of these updates. These are just a few of the issues with the "new and improved" invoicing, I won't even go into why they're adding buttons to generated pdf's. QB needs to go back to the original invoicing features or get a better UX/DEV team or some type of dev ops team that listens to customer needs and feedback. Not to mention the app is just more and more buggy. Been a user for a decade but i think it's time to move onto another solution.

This is ridiculous.  I'd recommend that anyone that uses time entries as part of their business and billing process does not use QuickBooks.  I have to spend time switching to Xero now because I am not clicking "Add Time" 1,000 times per invoice because QuickBooks decided to deprecate a useful feature in favor of an unneeded change in invoice format.

Bad product design and bad deployment.

This is absolutely UNACCEPTABLE!  BRING BACK THE ADD ALL TIME ENTRIES FEATURE!!

I'm ready to move my 2 QB online accounts to another provider. This is just ridiculous. 
Unless there's any changelog coming that addresses this issue. Though it's only one of the many bugs with this software.