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thewirewizards-o
Level 1

Open invoice not showing on mobile app

Created invoice online on desktop for $300. Customer shows they have open balance of 300 on mobile app for Android, but the invoice doesn't show under customer details, previous invoices do.
3 Comments 3
RCV
QuickBooks Team
QuickBooks Team

Open invoice not showing on mobile app

I've got some troubleshooting solutions to show the open invoices on your QuickBooks Online (QBO) iOS mobile application, thewirewizards-o.

 

It may take a few minutes to appear the new transactions you've made using a browser to the mobile app and it depends on the internet speed. We can also manually sync them by deleting the cache from your application to use it again with a clean slate. Then, wait for it to load. For iOS users, here's how:

 

  1. Click the menu at the top right corner of your device.
  2. Next, choose Help & Feedback.
  3. Select Refresh Data.
  4. Press Refresh.

 

Otherwise, proceed to the instructions below for Android:

 

  1. Go to Menu ☰, then select More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Click YES to confirm.

 

Once done, close and reopen the mobile app and check the open invoices in your mobile app. Also, I'd suggest restarting your phone. If you continue to get the same result, uninstall and reinstall the application to start fresh. Follow the steps below to delete it:

 

  1. Tap and hold QuickBooks Online on your phone.
  2. Drag the app to the Uninstall section.
  3. Press Yes to confirm.

 

For future reference, you can check this article to view if your invoices are open, overdue, or paid: Track the status of invoices in the QuickBooks Online mobile app.

 

I've always got your back should you need assistance when doing tasks in the mobile app such as customizing invoices and templates. Drop your reply anytime and I'll get back to you. You have a good one. 

finn1
Level 1

Open invoice not showing on mobile app

I have the same issue on my IPhone. This problem started right after the latest app update..

I have tried all the self help remedies to no avail. I have reported the issue to QB’s many times.

”Yes we are aware and are working on the fix.”

AccountantAtAcgile
Level 2

Open invoice not showing on mobile app

If an invoice isn't showing in your QuickBooks Online mobile app, I've the following suggestions for you:

Begin by refreshing the data within the app through the "Help & Feedback". If the invoice remains unseen, restart your phone.

If the problem persists, uninstall and reinstall the QuickBooks Online mobile app. Ensure a stable internet connection, allowing a few minutes for data to sync after each step.

As a final option, access and view the invoice by logging into QuickBooks Online through a mobile browser on your device.

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