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I modified several reconciled entries just to change the account category that the money was assigned to. I didn't change ANY AMOUNTS, or the reconciliation status. The next time I tried to reconcile the account, the opening balance is off. All of the changed accounts are listed and even though I didn't change any of the amounts or reconciliation status, it has deducted the amounts from the opening balance. The only way to change them to get to the correct opening balance is to UNreconcile them. I can't do that. I can't just leave them unreconciled in the bank register. WHY IS IT CHANGING THE OPENING BALANCE WHEN NONE OF THE AMOUNTS WERE CHANGED??
Solved! Go to Solution.
I know it makes no sense, I said that in my response. Its not my software.
Two Options to undo a recon in QBO:
1. open the register and double click on the R to remove it, one transaction at a time
2. if you have an accountant who signs in to your QBO account, have him log in and use the accountant tool, undo recon
or
invite yourself as the accountant, create the log in, and log in as the accountant so you can use the accountant tools (use a different email for the invite)
when you changed the transaction, you effectively told QB this is now a different transaction - I know the amount did not change so that should not be true - but intuit programmers ....
so changing the transaction made it un-reconcilled, when it is unreconcilled the ending balance of the old recon changes, that is the same as the new starting balance for the next recon.
all you can do is undo the old recon, do it again, do the new one
But…the transactions are still reconciled in my account register. I can’t just re-reconcile because they are already reconciled. When I changed the transaction, it didn’t create a new one, and it didn’t UNreconcile my old one. It did just what it was supposed to do EXCEPT that it took the amount out of prior reconciliation reports. What you are saying is that now I need to go and unreconcile the transactions that I changed, and then do a new reconciliation with just those transactions on it. What a pain. And what a stupid glitch for a program like this to have!!
I know it makes no sense, I said that in my response. Its not my software.
Two Options to undo a recon in QBO:
1. open the register and double click on the R to remove it, one transaction at a time
2. if you have an accountant who signs in to your QBO account, have him log in and use the accountant tool, undo recon
or
invite yourself as the accountant, create the log in, and log in as the accountant so you can use the accountant tools (use a different email for the invite)
Thank you, I now have a hundred transactions to unreconcile and rereconcile from the past year. What a pain. Thank you for your help!!
I'm having the same trouble, so I invited myself as accountant and undid all my reconciliations, and now my starting balance (from the beginning of the credit card account when it was opened March 2019), with no reconciles, is a negative amount, which is the amount it was saying my beginning balance was off. The list of changed transactions (which QBO shows you to "Help") all say that the the amount was changed, but the amounts were NOT changed, and those transactions did not add up to the amount it QB says my balance is off. Any suggestions??
Hello, JAberle.
I'd like to share some steps. Let's make sure to review the Change Type column because this will let you know what has changed.
If it shows Amount changed, this means that someone has edited a reconciled transaction or moved it to another account. You can fix it by following these steps:
Otherwise, check the instructions for other the Change Type under Step 4: Review any discrepancy reports in this article: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.
Please let me know if this helps you correct the beginning balance. I'll be around if you have any additional questions. Take care and stay safe.
The columns read across like this:
Thanks for the joining this thread, @JAberle1.
I want to ensure your reconciliations are correct in QuickBooks Online.
Since you unreconciled the previous reports and you're still seeing a discrepancy, I recommend reaching out to the Online Support Team for further assistance. Rest assured, they have the tools to assess your account in a secure environment and get on a screen share with you while performing troubleshooting steps to see what's causing this behavior. Here's how to get in touch:
You'll hear from an agent shortly. Once you get the columns corrected for the discrepancy, then you're beginning balance will adjust so you can start your reconciliation. You can refer to this Community article to learn more about the process: Reconcile an account in QuickBooks Online.
I'll be here if you have any other questions or concerns. Take care!
It solved my problem. Thank you!
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