Hi there, @Menons.
I appreciate your bringing up your concern about changing your payroll account preference in QuickBooks Online (QBO).
We received reported issues from other customers that experienced the same. With this, our product engineers are already investigating this matter and diligently working on a fix to seamlessly get you back to business.
To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-81821. To reach them, you can follow the steps below:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and choose I still need a human.
- Select Contact Us.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: Contact Payroll Support.
We appreciate your patience while we're working on this one. Stay safe!
