Past invoices not showing

Good morning, @nextleveljanitor. 

Congrats on making your first post here in the Community. I can help you get your past and present invoices back in QuickBooks Online. 

Let's try using a private browser or incognito window to help eliminate any glitches or errors that can be occurring in the system. Here's how depending on your browser session: 

• Google Chrome: Ctrl + Shift + N 
• Internet Explorer/Firefox: Ctrl + Shift + P 
• Safari: Command + Shift + N 

If this works, go back to your regular session and clear your browser's history. If not, try a different supported browser. 

Keep me updated on if this works or if we need to go deeper into the issue. I want to ensure that you're able to review your invoices once again. Bye for now! 

The issue is with the phone app

Candice's suggestion for incognito and clearing browsing history did not work.  I've also tried 3 different browsers,  cleared cookies and past browsing history and restarting computer.

Still cannot see invoices on web based Quickbooks self employed.

Thanks for getting involved with this thread, christineforan. I appreciate you performing Candice C's recommended troubleshooting steps.

I tested this myself in our test drive account and can confirm I encountered the same results when accessing my Invoices page.

Here's an image showing my experience:

Since you've already performed some troubleshooting, I'd recommend continuing by confirming you're using a support browser.

Here's our list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but your Invoices page still isn't loading properly, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use your Help (?) option.
   
   
    
2. Choose Contact us.
   
   
    
3. In the Ask a question (or tell us what's wrong) field, explain what you're reaching out about.
   
   
    
4. Click Continue.
   
   
    
5. Select Start a Chat or Talk to a specialist.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

I'll be here to help if there's any additional questions. Have a wonderful day!