Paypal bank reconciliation - when statement shows "hold" balance

Thank you @SarahannC for quick reply!

Hello MKT22191 ,

Glad that I'm able to help you. Please know that you're always welcome to post here anytime. I'll be around to help you figure out your concerns.

Enjoy your day, and stay safe always!

Hello!

I am running into an issue where PayPal is placing payments for expenses on hold and then releasing as well. The problem is that some of the releases aren't happening until the next month, so the "holds" and "release" amounts don't zero each other out. I am unable to reconcile because the PayPal statements include these as debits and credits. How should I handle this?

I appreciate you for joining this thread, @nicolet913.

Since QuickBooks depends on the financial data shared by your bank, I'd highly suggest contacting the Paypal Support Team. They can further investigate the payments for expenses on hold and the release as well, so you can reconcile your QuickBooks account.

To get their latest phone number, You can go to apps.intuit.com, or via the Apps tab in your QuickBooks Online.

Here's how:

1. Login to your QuickBooks Online account
2. Select Apps from the left menu.
3. Select Find Apps or My Apps, then enter Paypal into the search bar.
4. Under App information, you can view their recent phone number.

You may refer to this article on how to handle your PayPal transactions the same way as other bank transactions: Use the Connect to PayPal app.

I'm including these articles you can check out about handling and fixing reconcile workflow in QuickBooks Desktop:

• Learn the reconcile workflow in QuickBooks
• Fix issues when you're reconciling in QuickBooks Online

Please let me know if you have other concerns related to QuickBooks. I'm always happy to help. Take good care.

Hi there, I am also having this issue but I can't understand how to solve it from the information that is listed here. I can't exclude the transaction because it doesn't show up as a transaction from the paypal import. I hesitate to create a journal entry because I know that it appears on the next monthly statement as released. Other ideas? Thanks!

Thanks for chiming in on this thread, LoriAnneBWarren.

I'd to add some details about your situation.

If the transaction is not downloaded in the Banking page, you have the option not to track it in QuickBooks. However, I'd recommend consulting with your accountant for advice. This is to ensure that your reports are accurate at the end of the year.

When reconciling an account, you have to compare each transaction on your statement with what's recorded in QuickBooks.

You can watch a video tutorial in this article to learn about the process: Reconcile an account in QuickBooks Online.

In cases that you encounter some issues with the reconciliation, you can check out these links for the solution:

• Fix issues the first time you reconcile an account in QuickBooks Online
• Fix issues for accounts you've reconciled in the past in QuickBooks Online

Please fill me in if you have any additional questions or need help with other task in QuickBooks. I'll be right here to help you out some more. Have a good day ahead.

Dear Quickbooks support staff,

the answers provided to this are not helpful.

Surely this situation has been handled before, if you don't know the answer just get another support person on who does, stop giving us the run around. How should we categorize the hold and release lines from our paypal statement so that everything appears correctly when we reconcile?

I TOTALLY AGREE why can't we get a straightforward answer on how to categorize this mess!?!

I'm a little late to this party, but has anyone successfully resolved this yet?