Projects profitability reporting

Good day, @Simón Fernández.

Once you run the Project Profitability report, you should be able to see the Hourly cost under the Expenses section. 

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're unable to see the hourly cost when running the report.

To check, use a private a window and access the report from there. This will help us verify if the issue is cache-related and fix it. Simply press these shortcut keys to open this mode:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to see the Hourly cost, go back to your regular browser and clear its cache. If the same things happen, use another supported browser instead. 

I've also included some articles that could help you streamline your reporting process in QuickBooks:

• Customize reports in QuickBooks Online
• Memorize reports in QuickBooks Online

You can post a reply below if you still have more questions about projects or other QuickBooks-related concerns. I'll keep an eye on your response. Have a good one.

Reymondo 

Thanks for the solution, although it does not work. 

Maybe I am not categorizing correctly the cost hour of every employee as an expense? It is super strange bacuse as I mentioned below, in the project section dashboard I am able to see all the projects with their corresponding expenses. 

That's possible, Simón Fernández. Let's double-check the cost hour category to know if that's the case.

I want to resolve this from happening to you so you can review your human-hour costs at the soonest moment. 

Another possible reason why hourly costs didn't show up in the Project Profitability report are the following: 

• Hourly costs don't have an expense transaction or are not linked to the correct client. 
• The Labor costing method is filtered to Payroll Cost in the Project Profitability report. 

To check all the possible causes, follow the steps below: 

1. Go to the Project menu on the left side. 
2. Select the appropriate project name and choose Transactions.
3. Double-click the Time Charge and Expenses one at a time and review the details. 
4. Modify them if needed. 
5. Re-choose the Project Profitability report and click Customize. 
6. Ensure that you choose Hourly costs in the Labor costing method. 
   
7. Filter all the needed data and click the Run report tab.
8. Review the transactions seamlessly. 

Furthermore, check out these articles below to learn more about using projects to track your labor costs and profitability in QuickBooks: 

• Invoice customers for project expenses
• Track hourly labor costs and profitability by project in QuickBooks Online

You can always count on me if you need more help supervising your projects and employee labor cost. Just add the details in your reply, and I'll take care of it. Keep safe!

I use QuickBooks Online Accountant and I also have this issue. The hourly cost is not showing up on my project profitability report, the line that says hourly cost or payroll cost i not showing up even if i switch it back and forth form hourly cost to payroll cost. The time cost shows up on the transaction list and on the time activity and the dashboard but i cant get t to show on the project profitability report

Hello, @Lovever.

I can share some information with running the Project Profitability report. 

It can be caused by the expense transaction that is not linked to the correct client or the  Labor costing method being filtered to Payroll Cost in the Project Profitability report. 

You can follow the steps provided by MichelleBh above on how to resolve it. Check out the following article on how you can use hourly costs or payroll expenses to track labor costs: Track hourly labor costs and profitability by project in QuickBooks Online.

To view all the necessary information like which customers, distribution accounts, vendors, accounts, and products appear on the report, here's how you can customize reports in QuickBooks Online. 

Let me know if you have further questions about your report. I'm always here to help. Have a great rest of the day!

I’ve double checked everything and it still wouldn’t show. Is this feature not available on QBOA? Or is it because I haven’t run any payroll as yet. I want to see hourly cost but is that not possible if I don’t ran payroll as yet?

Let me acknowledge the effort you exerted to rectify your concern about the Project Profitability report, @Lovever.

The option to pull up this report with the information you need is also available for QuickBooks Online Accountant (QBOA). Since you have verified all the details to ensure that the transactions are added to the designated section. Thus, I recommend you contact our Technical Support Team. This way, they will be able to check your account thoroughly while maintaining your privacy and provide fixes in no time.

1. Sign in to your QuickBooks Online Accountant account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: QuickBooks Online Support.

Let me know if you have more concerns with any QuickBooks-related matters. The Community always got your back. Have a good one!