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Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

 
Solved
Best answer December 04, 2019

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Highlighted
QuickBooks Team

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

I know a way on how to get this sorted out, rubinmichael1955.


The last time I check, I was unable to see any changes in the settings. Also, I tried this in my account and I was able to do it successfully. 


One possible reason why you’re having the issue is that the pdf reader is damage. There are several users who were able to fix it by running the pdf repair tool. Below are the steps to do this:

 

  1. Go to QuickBooks Tools Hub. 
  2. Once there, select Program Problems. 
  3. Choose QuickBooks PDF & Print Repair Tool. 


If this won’t work, you can proceed to solution two, three and four in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop. 


Prior from doing these steps, you might want to make sure your QuickBooks release version is updated. 


Don’t feel any hesitations to post a question again if you need anything. 
 

View solution in original post

17 Comments 17
Highlighted
QuickBooks Team

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

I know a way on how to get this sorted out, rubinmichael1955.


The last time I check, I was unable to see any changes in the settings. Also, I tried this in my account and I was able to do it successfully. 


One possible reason why you’re having the issue is that the pdf reader is damage. There are several users who were able to fix it by running the pdf repair tool. Below are the steps to do this:

 

  1. Go to QuickBooks Tools Hub. 
  2. Once there, select Program Problems. 
  3. Choose QuickBooks PDF & Print Repair Tool. 


If this won’t work, you can proceed to solution two, three and four in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop. 


Prior from doing these steps, you might want to make sure your QuickBooks release version is updated. 


Don’t feel any hesitations to post a question again if you need anything. 
 

View solution in original post

Highlighted
Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

Thank you for taking the time to help me, your solution seems to have worked.

 

Mike

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Level 2

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

I called Intuit about this today after trying ALL the things in the first reply by MikiD (and then some). I could NOT get QuickBooks Premier 2020 to save or print to PDF or XPS files. My 2018 and 2019 versions were printing just fine. Every time I tried in 2020, the program would freeze and I would have to use Windows Task Manager to crash out of it.

 

It seems that on Friday, 6/12/2020, a Win 10 release went out that was in conflict with the save or print to PDF settings in QB 2020. The current work around, until Intuit gets an update figured out, is to remove your logo from your invoice (or form) template. Uncheck the "use logo" box in the template. I use a background image for my invoice too, and apparently that is fine, it's just the logo. 

 

Hope this helps someone else and saves them from HOURS of attempting to repair with other tools! Good luck!

 

 

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Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

Wow! I have spent hours trying to fix this same issue, which even included sending invoices by email... Deleting the logo was the only fix that has worked thus far! Thank you!

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Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

I have also spent hours trying to fix this and support was less than helpful. Thank you for posting here so we could all have the correct fix to this issue.

Highlighted
QuickBooks Team

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

Hi @SWCabs,

 

I can understand how this issue can affect your business. Allow me to point you in the right direction for support.

 

At this time, our product engineers are working with Microsoft to take care of a recent Windows update that caused the issue you mentioned above. I suggest you contact our Technical Support team so they can add you to the list of our affected users. This way, you can get a notification email whenever there's an update. You can refer to this investigation number: INV-47379.

 

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

Feel free to utilize the comments below if you have other questions. I'll be sure to get back to you. 

Highlighted
Level 2

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

Who knew that could fix it, right? I'm so glad I was able to help others!

Highlighted
Level 2

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

Thank you, Ryan_M for the info and the update on the investigation number.

 

When I called ProAdvisor tech support yesterday, the automated system sent me to QuickBooks Online support at first, not desktop support; and then it took quite a bit of time on hold before the tech was able to find the workaround for me.  Which is to say I'm not surprised that two others commented they were unable to get help with this issue.

 

The tech person I spoke with did not suggest adding me to a list of affected users, so that part is new, too, thank you. Though with how awkward the tech support phone system was, I must admit I'm not exactly inspired to call back in just to get on an email list.

Highlighted
Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

I was having the same problem for the last few days. But after unchecking the logo, it worked great. Thank you so much.

Highlighted
Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

I have been messing with everything to fix this. How did you figure out it was the logo? THANK YOU for posting about this!!!! Most of my customer's want their invoices emailed and it was a pain to print, scan and send since the pdf wasn't working.

Highlighted
Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

THANK YOU! THANK YOU! THANK YOU! This is a temporary work around that I can at least work with until the fix is released.  I've lost almost 3 full days of work, spent 2 hours on the phone with QB support, had the file escalated and went through huge stress because of this whole issue.  Who knew it would be such a simple fix... thank you for posting this.  It was a life saver!!

Highlighted
Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

The way to get you logo back in is not to use a jpg but use a bmp file. Worked for me. Good luck.

Highlighted
Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

If you don't use a jpg for the logo but use a bmp file it works fine. Good luck.

Highlighted
Level 1

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

Thank you -- I spent all day yesterday trying to figure this out! 

QuickBooks -- if this post was two weeks ago, why are we still waiting for an update? 

Highlighted
New Member

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

I can not thank you enough for this post.  I have been trying to fix for 2.5 days.  I took logo off and email and pdf work with invoice.  Again, Thank you so much.

Highlighted
New Member

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?


@jocecampbell wrote:

I called Intuit about this today after trying ALL the things in the first reply by MikiD (and then some). I could NOT get QuickBooks Premier 2020 to save or print to PDF or XPS files. My 2018 and 2019 versions were printing just fine. Every time I tried in 2020, the program would freeze and I would have to use Windows Task Manager to crash out of it.

 

It seems that on Friday, 6/12/2020, a Win 10 release went out that was in conflict with the save or print to PDF settings in QB 2020. The current work around, until Intuit gets an update figured out, is to remove your logo from your invoice (or form) template. Uncheck the "use logo" box in the template. I use a background image for my invoice too, and apparently that is fine, it's just the logo. 

 

Hope this helps someone else and saves them from HOURS of attempting to repair with other tools! Good luck!

 

 


Thank you so much!!! I have been looking for days not hours. 

Highlighted
Content Leader

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

I'm so glad to see you found the info you were needing, workerbee100. You're always welcome here in the Community if you ever need assistance again in the future. Take care!

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