QB encountered an error while calculating tax. Sales tax is calculating incorrectly on invoices. Invoice shows taxable amount of 7% but is only charging 2%.

omegaorgan · ‎February 20, 2020

When I try to create a new invoice, the sales tax amount is calculated incorrectly. I try to save the invoice or send it but I get an error:

"We're sorry, Quickbooks encountered an error while calculating tax. Try reselecting or reentering the product/service item and saving the form again."

I attempted to change the tax amount manually but it only reverts back to the incorrect amount. I have tried several different tax codes but with no success.

I have been unable to create/send invoices, estimates or sales receipts for 4 days now!!! No automatic tax is setup.

JaneD · ‎February 20, 2020

Hi omegaorgan,

The error that you're getting has already been reported. Our product engineers have started their investigation with utmost urgency to fix this.

In this case, I recommend reaching out to our QuickBooks Support Team. They have direct access to your account and can sign you up to receive email updates on the investigation.

Go to Help and click on Contact us.
Enter the error message in the field and click Let's talk.
Choose either Start a chat or Get a callback.

Let me share this article about managing sales tax payments in QuickBooks Online (QBO) for reference.

As soon as there are updates, you'll be notified via email. Thanks for your patience and understanding. You can count on us if you have any other concerns.

omegaorgan · ‎February 28, 2020

I am still unable make invoices, estimates or sales receipts!!! This is very frustrating! QBO has totally crippled my business productivity! Please fix this soon.

MadelynC · ‎February 28, 2020

Hi omegaorgan,

We want to resolve this issue as soon as possible.

Rest assured that our product engineers are doing their best to get an immediate resolution. Once resolved, you’ll be notified of the updates through email.

I appreciate your patience as we work for a fix. Please know that you can always reach out to us anytime if you need help.

omegaorgan · ‎February 28, 2020

I received a scammer call today only an hour after creating my last post on this website! It was someone stating they were from 'Quickbooks Support'. They read my post back to me and after doing some diagnostics and saying my data file extensions were corrupt and needed repaired, offered to repair the problem for $700 to $1600 dollars (see screen shot).

It's obvious there are people watching this website carefully and scamming people after they make posts! BEWARE!

MariaSoledadG · ‎February 28, 2020

Hi omegaorgan,

Thanks for getting back to us and giving us a warning.

Intuit ensures that all levels of security are applied to your account. We provide services for free except if it's under some given circumstances that require you to purchase a product.

You'll want to refer to this link in case you have any concerns about QuickBooks Online: Help Articles.

Please touch base with us in the Community if you need further assistance. I'll always be around to help you anytime.

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QB encountered an error while calculating tax. Sales tax is calculating incorrectly on invoices. Invoice shows taxable amount of 7% but is only charging 2%.