QuickBook Rules

Assigning an incorrect class to transactions without matching rules can be attributed to various settings and behaviors within the software. Let me outline some reasons and offer recommended actions to correct the misclassifications of your expenditures, Bob.
 

One reason for this could be the overlapping of rules or the use of overly broad conditions. QuickBooks Online (QBO) could mistakenly apply a class from an unrelated rule to the item being purchased. It is advisable to refine your rules to ensure they accurately represent your intentions.
 

Additionally, if rules are established based on bank text but are meant for descriptions, or vice versa, this can result in incorrect classifications. It is essential to ensure that the rules correspond to the correct field to avoid unintended assignments.
 

By default, QuickBooks displays the description in your transaction list. To view the bank text instead, please follow these steps:
 

1. Navigate to Transactions, then Bank transactions.
2. Select the mini-Gear icon within the page.
3. Select Show bank details.
    

If all of this was ensured, I recommend manually reviewing and adjusting the classifications for those transactions. This will help ensure accuracy and uphold the integrity of your financial records.

For more details and information about the use of bank in QBO, check out this article: Set up bank rules to categorize online banking transactions in QuickBooks Online.
 

Furthermore, regularly reconciling your accounts will assist in maintaining balance for accurate reporting and tax calculations. This practice allows you to close your books, preventing unexpected changes that could disrupt your records.
 

You can count on us for enhanced assistance with applying bank rules to your transactions in QBO. Please feel free to post your questions directly in this thread, and we will provide you with all the necessary information and resources.

Your réponse really didn't solve the problem. Attached are four transactions, three of which were correctly not coded with a class since no rule exists. The fourth transaction was arbitrarily assigned a class.

The second screenshot shows the format of rules, all of which are ordered in numerical (ascending order). The same format is used for all of our rules assigning classes (They are the last four digits of credit card assignments).

Also, when I try and sort transactions by bank detail order, the sort does not properly list the order of transactions, even though the first four digits are numbers. The sort works fine for the other columns, but not this one column.

Good evening, @bobleilich. 

Thanks for coming back and giving some additional information about your issue. 

Since my colleague's details didn't help, I recommend contacting our Customer Support Team so they can review your account with you through a screen share. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. I'm only a post away if you need me again. Take care!