QuickBooks Creates Billable Expense Income Account

Thanks for reaching out, frassers.

QuickBooks Online generates default and special accounts based on your company preferences. You may consider merging the accounts to delete it. I'll walk you through on how to do it.

Here's how:

1. Go to the Accounting tab and select Chart of Accounts.
2. Find the account to be merged in the list.
3. Click Edit and change the name of the account.
4. Choose Save and Close.
5. When prompted whether you want to merge the accounts, select Yes.

You can no longer use the original account after they're merged.

Here are some articles you can refer to learn more details about deleting or editing accounts:

• Manage default and special accounts in your chart of accounts
• Remove deleted accounts from reports

I'd appreciate it if you'd update me on how the steps work. I want to make sure this is taken care of.

I appreciate your response, but this did not answer my question. Here's my question restated in hopes of making it clearer:

How do I stop QBO from automatically creating the "Billable Expense Income" account?

I know have 14 of these accounts!!! We didn't create any of them! See attached image.

My question is not how do I get rid of them after they have been created. I want to know how to stop them from being created in the first place. To be clear, I know how to merge and how to delete accounts. As a matter of fact, I was merging and deleting accounts to clean up my chart of accounts when I noticed this happening. Some of the ones I deleted were in fact "Billable Expense Income". 

I appreciate the clarification and prompt reply, @ptownbro.

I want to ensure that this is taken care of. Let me direct you to our support team to get this sorted out. There, they can securely check your account and investigate why you’re having 14 “Billable Expense Income” accounts in your QuickBooks Online (QBO) account.

They can also perform some troubleshooting steps to get around this and create an investigation ticket if there’s a need to look deeper into this. To reach out to them, you can follow these steps:

1. Go to the (?) Help menu.
2. Select Talk to a human. (Select again).
3. Type in Still need a human. (Select again).
4. Click Contact us. (Select again).
5. Enter a brief discussion of your concern and click Let’s talk.
6. Choose either Start messaging (if you preferred chat) or Get a call. 

Let me also share with you this article that you can use for future reference whenever you’re ready to reconcile your accounts in QBO: Reconcile an account in QuickBooks Online.

In case you have any other concerns managing your Chart of Accounts, you’re always welcome to post a reply below. It’s always my pleasure to help you out. Keep safe.

Thank you. I will try your support staff as you suggested.

Any luck in solving this - the same thing is happening on our side. Automatically generated somehow and it continues to happen on a regular basis.

Hi @ddisimone,

Welcome to the Community. I'll point you in the right direction for support with your query. 

I suggest you follow the steps provided by my colleague @JasroV above. Our Technical Support team can investigate as to why an account in your Chart of Accounts has a duplicate. 

When you need to merge accounts, take a look at this article: How to merge accounts, customers, and vendors. It's a list of steps on how you can combine accounts in the Charts of Accounts, as well as customers, and vendors. 

Place a reply in the comments below if you need further assistance. I'll get back to you as soon as I can.

If support knows the steps to fix this bug auto-creating these in the COA then **please** just post how to fix it in the forums instead of asking everyone to contact support. Lots of us have this happening and just want to fix it quickly T_T 

Did this get resolved for you and if so could you please help. Im having the same trouble and NO ONE can help me

I would have felt the same way if I had gone through the same issue, Masonprb. I'm here to assist you in removing the duplicate account.

Before anything else, when you turn on the billable expense feature, QuickBooks will automatically create a billable expense account only once. The chart of accounts contains default accounts that cannot be modified or deleted. 

If you have a duplicate account, I recommend merging them to move all the data into the one you want to keep and remove the duplicate. 

Here's how:

1. Hover to the Chart of Accounts.
2. Find the duplicate account that you want to remove.
3. Select the dropdown ▼ in the Action column and then click Edit.
4. To ensure that the duplicate account's information matches the account you want to keep, change the Account name and Tax form section.
5. Select Save, then click Yes, merge accounts.

For more detailed steps and information, refer to this article: Merge duplicate accounts, customers, and vendors in QuickBooks Online.

On the other hand, if the duplicate account still shows after merging them, let's open your QuickBooks account in a private window to rule out any browser-related issues. Here are the keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you could merge the account and the duplicate did not show up, return to your regular browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. You can also switch to other installed supported browsers, which is a good alternative.

I'll add these articles to help you choose the appropriate detail type for your transactions when you create a new account or category and manage your chart of accounts: 

• Learn about the chart of accounts
• Make an account inactive on your chart of accounts. 
• Import your chart of accounts to QuickBooks Online. 

I'm still around to help you if you need assistance regarding your billable expenses and chart of accounts. You can utilize the reply button below to enter your queries. I've always got your back.