Quickbooks Desktop Glitch?

marsretros · ‎May 29, 2024

I have a dilemma. A customers total invoice was $2,420. The payment made by the customer was $1,936 however I accidentally received the payment at $1,963. Once I noticed the error, I corrected the received payment against the invoice. The invoice itself is showing the remaining balance as $484 however the customers open balance is saying $457. I have no clue on where the $27 difference. I searched the $27 and nothing popped up. I searched both the $1936 and 1963 and both popped up however when I click the payment $1963 it takes me right the to received payment of $1936. Do you think it’s a glitch? How do I fix this without messing up my bank reconciliation?

ErwinQ · ‎May 29, 2024

Hello there,@marsretros. I'm here to provide an information into fixing the issue of the data that doesn't match in QuickBooks Desktop (QBDT).

Just ensure that you enter the same amount correctly. It could be that you have added different amounts in the PAYMENT AMOUNT field and PAYMENT column. When you go to the Transactions tab, the amount entered in the PAYMENT AMOUNT field will show. But, when you open the payment transaction, the amount entered in the PAYMENT column will be the same amount deducted from the invoice.

I've added screenshots for better reference:

To fix this, enter the same amount ($1,936) in the PAYMENT AMOUNT field and PAYMENT column.

Furthermore, you can check this out to learn how to receive payments for an invoice in QuickBooks Desktop: Record an invoice payment.

If you have further concerns about your invoices in QBDT, don't hesitate to reply. We're always here to assist. Have a great day.

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