OK, now I am really irritated. I spent 90 minutes on a chat. After asking pointless questions that I had already answer, the QB employee said "Thank you for waiting. As per checking here, your name is not listed on the account. You will need to have the primary contact reach us back for further assistance." 

I am the sole owner of my business. I am the only contact there is. This was a total BS excuse to simply cut me off after an hour and a half of doing nothing. 

This is the last straw. I am switching got Freshbooks.

Hi, Ron92.

At this time, we have on-going investigation about the issue you're having. Rest assured, our product engineers are actively working for a permanent fix. Please provide the INV-53305 to our representative so they can add your account and email to the notification list of affected users.

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us.  

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

Here's an article for more information that can help you in managing vendors' and customer's transactions in Quickbooks Online: How to Manage Your Vendors List: Adding, Editing, & Removing.

Keep me posted about this concern. I’m here to listen and help as much as I can. Take care.       

Oh never buy a new computer because a tech guy told you to. If he/she can't solve the problem it is not necessarily the computer's fault - especially when so many people are having the same issue.

I had this issue with Windows 10 and finally was able to get it to work by:

1) Dumping my cache. All of it.

2) Using the Firefox or Chrome browser

3) Setting my browser to not remember prefills on the site 'app.qbo.intuit.com'

4) Dial your in-browser security down for 'app.qbo.intuit.com' and turn off your adblocker on the site

The site does not play well with security software and some secure network software like Forti Client.

Hi there, @entrelac.

Thank you for sharing some troubleshooting steps that help resolved this issue with Windows 10. This will surely help other users if they encounter the same issue in QuickBooks.

Please know that the Community forum is always open to help you again if the have other concerns with QuickBooks. Have a great day ahead!

I realize the original post was written a couple of years ago but the problem is back.  Pull down menus not working on bills, invoices and bill payments. Virtually every pull down menu is only working intermittently and on the last day of the month - it is the last thing anyone needs!

It is not cache related, so please dont' even go there. Maybe the engineers need to clear their cache? I don't know, but I have QBO Canada, US and UK. I haven't experienced this in UK, although I haven't been in there much recently. Would appreciate it if qbo could do something about this, I have no time to sit on hold and speak to a customer service rep. Thank you

susan3rd, I'm glad you mentioned this because I'm having the exact same problem. The timing is almost exact too. I believe it was 3 weeks ago when I started noticing the pulldown menus are no longer working. When I try to access an invoice, enter an expense, etc. they don't work. I'm using Chrome and when I go into incognito mode, everything works fine. I've already cleared cache and that didn't help. Something must be wrong on the QBO application layer if we both had an issue occur at the same time like this.

Thank you!

Something is definitely wrong, you are lucky you manage to get the menus working in incognito mode, I am not that lucky.  It is very disappoiniting when you know other people are experiencing the same issues yet 'technical support' is completely unaware of it and wants to work through it with you for a couple of hours. I don't have a couple of hours, and if I hear 'clear your cache' one more time......
My cache is clear, I do every 'standard' thing befoe reaching out and it's not happening to all my QBO versions. I think it might save all of us some time if they just said they were aware of the issue and are working on it.
Thank you for confirming it's not just me

@susan3rd   I'm having the same issue.  It is SO annoying!!  I, too, have cleared my cache AND tried incognito, and a different browser.  

It's NOT working!!  

Hopefully, QB gets their act together and listens to those of us that are having the issue.  (though, not likely) 

Here's my particular experience in case it helps others, but understand not everyone is in the same boat.

IF your QBO works fine in Incognito Mode, but does NOT work in a normal browsing session, here is something you should check in your troubleshooting efforts.

The primary culprit in my case was the Malwarebytes Browser Guard extension in Chrome.

I noticed on another site I was having similar issues with pages/dropdowns being blocked. I started going through and disabling extensions thinking there had to be something going on with an ad or page blocker. I had AdBlock disabled already.

Disabling Malwarebytes Browser Guard corrected the "dropdowns not working in QBO", in my case, but if you can't get it working in Incognito either, then that's probably a different issue.

I typed chrome://extensions into my address bar and started turning off extensions that had "blocking" properties such as AdBlock and MalwareBytes. Other virus scanners like AVG may also have browser guards that may need to be shut off.

It's not a great solution, since it's important to have anti-malware on a browser for safer browsing, but it was interfering with multiple sites, including QBO.

@Mark_R - I suggest in Intuit's standard troubleshooting response playbook to also consider browser extensions that could be interfering. "Clear cache" is a pretty broad first level "fix", similar to Microsoft Windows' constant advice to use SFC /scannow as a first line fix, but browser extensions were a big one, at least for me.

@Just_me - I found the Chrome extension "Malwarebytes Browser Guard" to be interfering--as soon as I disabled it, everything worked like a charm.

I was able to get QBO to work perfectly in Incognito Mode though. If you are still having troubles in Incognito Mode, either there's a browser extension interfering (that has "Allow Incognito Mode" checked) or there's a deeper problem, but that's what corrected my issue.

Glad your issue is solved. Mine is not. I don’t have malwarebytes on my Mac. And the issue persists no matter what browser I’m using. I also disabled all extensions.

Please don’t presume what worked for you is everyone’s solution. With a headline line ‘it’s all fixed’ the tech people may stop looking for a solution for the rest of us.

@LightShift Video   It was a nice thought, but I have no extensions.  As already pointed out from susan3rd, that's not going to be everyone's issue. 

Luckily, mine is fixed.  It has been for a couple days, as it was an Intuit/ QB issue, with an inv #.

Good point. I've updated my response.

Different browsers has never worked as a solution. Please provide an actual solution to this problem which has been reported for years. 

I have tried customer support on this issue several times. Never have they identified a fix. Please do not recommend contacting customer support unless you know that a fix has been identified. It is extremely time consuming to get to the issue with them.