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2robertc
Level 4

"Received From" Name in Deposit Reporting

Here's the issue - When I try and filter my Bank Account using a particular "Name", the Bill PMTs and Checks show up for that vendor but the deposits don't.  When making a deposit, I enter the vendor name in the "Received From" field but there's no option to display that field along with the "Name" field so that the Report includes a complete transaction history (Bills, Check Payments).  I did some searching and it appears to be a limitation.  Is there a workaround that someone can suggest?

 

Thanks for the help.

 

 

Solved
Best answer March 09, 2019

Best Answers
john-pero
Community Champion

"Received From" Name in Deposit Reporting

A deposit is essentially a journal entry and journal entries do not track names properly, never have in any version of QB . The workaround is to Receive payments first though a sales receipt or simply as Receive Payment even if you have no invoice yet it will post a customer credit but importantly will track the name. These payments should post to Undeposited Funds and then create the deposit, selecting the included payments

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8 Comments 8
john-pero
Community Champion

"Received From" Name in Deposit Reporting

A deposit is essentially a journal entry and journal entries do not track names properly, never have in any version of QB . The workaround is to Receive payments first though a sales receipt or simply as Receive Payment even if you have no invoice yet it will post a customer credit but importantly will track the name. These payments should post to Undeposited Funds and then create the deposit, selecting the included payments

2robertc
Level 4

"Received From" Name in Deposit Reporting

Interesting that QB let's you record a "Received From" but doesn't let you report on it.  I wonder why they haven't addressed that over the years.  Thanks for taking the time to respond

2robertc
Level 4

"Received From" Name in Deposit Reporting

Sounds like a reasonable workaround albeit a few extra steps.  I'll have to think about how important it is to track names on deposits.  Thanks again for the suggestion and for taking the time to help.

 

Rob

jhaglund
Level 2

"Received From" Name in Deposit Reporting

That's a "workaround?"  That's like 3x the # of steps!  I get it, not getting mad at you, but at the program.  Ugh!!!

aosmer
Level 1

"Received From" Name in Deposit Reporting

I just experienced this. Assigned a bunch of "received from" deposits, and now a couple of days later the information is gone. I confirmed with a QB representative that the information is gone/is not retained. What a joke. Why in the world would QuickBooks allow its customers to create and input data into "received from", then even click "Save" -- and it does save,  at least for that session -- when the information will disappear? HUGE MYSTERY and very bad customer service. Let people know for goodness' sake! I'm a new QB user and wasted hours of my life this week splitting deposits and assigning them to clients. I was also very excited about the feature, and now I'm bummed I'll have to go back to my spreadsheet to retain this information. This is really a failing in this product. Again, QuickBooks, please LET PEOPLE KNOW. Literally hours of my life gone.

Zogomusic
Level 1

"Received From" Name in Deposit Reporting

Yeah...  somewhat asinine on their part and a disappointment in the application.  Here's a possible workaround for finding some sort of reporting in this situation...
1.  ctrl F

2.  All names - the individual should be in there; check it

3.  then "find"

4. It should show their transactions, even if they were only entered as a "received from" in a deposit and they don't show any history under the customer center.

 

That's the part that pisses me off - if that's in there, why would it not show up in the history under customer center, even if you can't then go to a "receipt" for it.
Which is what I really need...  receipts for those deposits.  When one is entering large quantities of checks or payments at once (in our case, performance night receipts; quite often from non-repeat customers), it would take three times as long to enter each as an individual receipt...  and when one is paying for that time, the reporting to entry cost ratio... is way off.

mcquaded
Level 1

"Received From" Name in Deposit Reporting

Same here. “Received from” shows up on QBDT and is important in my reports, yet it’s blank when I run a P&L or ledger. Thinking of going back to DT for just that reason. 

LieraMarie_A
QuickBooks Team

"Received From" Name in Deposit Reporting

Thanks for joining this thread, @mcquaded.

 

I understand how beneficial it is for you and other users to display the information entered under Received from in reports. To address this issue, you'll want to utilize the Invoice and Sales Receipt features to record your sales. By doing so, you'll be able to track the individuals or entities from whom you receive payments.

 

I also encourage you to add your vote for this one by sending a feature request in the Feedback section within QuickBooks. Our product development team reviews all the feedback we receive to ensure we’re meeting the needs of our customers.

 

Here's how:

 

  1. Select the Gear icon at the top, then Feedback.
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  2. Enter your comments or product suggestions then select Next.
  3. You'll be provided a list of suggested Help articles related to your comment. You can read through them or select Skip and send message.
  4. From the drop-down, choose the appropriate category, then select Send message.

 

To see the complete list of available reports for your QuickBooks Online version and learn how to customize them, refer to these articles:

 

 

If you need any further assistance with your reports, please don't hesitate to let me know. I'm here to help at any time. Wishing you a fantastic day ahead!

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