I have a client who recently opened Merrill Lynch investment accounts. They are money market accounts and were set up as such in QBO. The accounts were linked to the bank feed, and transactions downloaded without an issue. The problem is that they are not able to be reconciled. After spending almost two hours on the phone with pro support, and going back and forth with the software engineers, the end result was that it's not possible to reconcile.
I wish I had known that when I linked the accounts. I was unable to find any information online or in the resources to guide me, so I am creating this less as a request for help than as an aid for anyone else looking to do the same thing.
That being said, if there IS a way to reconcile investment money market accounts, I'd be grateful for the input. If not, then linking to Merrill Lynch should be disabled to save anyone else from wasting their time.
