Thanks for letting us know about your concern, Mdmx1324. I appreciate the steps you've initiated to resolve the issue and recognize your frustration seeing an inaccurate Sales Tax Liability Report.
We've encountered several reports where users, such as yourself, observe inaccurate tax figures on this report (INV-113680). Please be assured that our dedicated Product Engineers are working to resolve this matter as quickly as possible.
In the meantime, the best action is to contact our Customer Care Support Team to report your experience with this issue. Doing so will add you to the list of affected users, ensuring you'll receive prioritized email updates about the ongoing investigation.
To proceed, please follow these steps:
- Go to the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type "contact support" in the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern.
- Choose between Chat or Have us call you.
See our support hours to ensure on-time assistance.
Moreover, please note that when including a screenshot while posting here, the program only allows one file at a time with a maximum size of 9 MB. Your attachment may have exceeded this suggested size. Thus, you're unable to include a screenshot. I recommend reviewing your file.
Finally, if you want to save money for emergencies or want to get ahead, you can set up and use Smart Sales Tax Envelope.
Remember, our Community Team is here to support you with any questions regarding reports in the program. If you need further assistance or clarification, please let me know. I'll be ready to help if you ever need me.
