Sales by Customer Summary - Summary ... Missing Customer

"Verify" alerted me to rebuild. First attempt to "rebuild" failed. Second attempt worked. All is working and the missing client shows up on all reports.

Thank you.

"Verify" told me to rebuild. First "Rebuild" didn't work. Second rebuild worked. The missing customer shows up expectedly now.

"Verify" told me to rebuild. First "Rebuild" didn't work. Second rebuild worked. The missing customer shows up as expected now.

Hi there, @armcomdes.

Thank you for taking the time to provide us with an update on the steps that you've tried. It's good to hear that the steps given by my peer @Charies_M helped you in getting your Sales by Customer Summary reports up and running.

Please know that the Community has your back if you need assistance with your QuickBooks. Wishing you and your business continued success.  

Im currently having the same issue. Ive rebuilt twice but client is still not on my sales by customer summary report. Ive confirmed that clients info and receipts are correct. This worries me in that there can be more than one person not included on my report. Any idea what else I can try.

Thanks for chiming in this thread, Ladydi_di.

If you see the client on other reports, we can try to customize the Sales by Customer Summary to ensure the client is included.

Here's how:

1. Go to Reports > Sales > Sales by Customer Summary.
2. Click the Customize button located in the upper left.
3. Select the Filters tab and type Name in the search field.
4. From the Name drop-down, choose All names.
5. Hit OK.

Please see this sample screenshot for a visual reference:

I'm also adding this article for more customization: Customize reports in QuickBooks Desktop. To view other guides and tutorials, feel free to visit our general help topics page. 

Otherwise, contact our Customer Care Team since you've already done the Verify and Rebuild Data. They can pull up your account and investigate what's causing the client not to show up on a specific report. 

Here are the steps:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can always get back here if you have any additional questions or other concerns with QuickBooks Desktop. I'll be around to help. Take care and stay safe.